Outage in AskCody

Slow load on add-ins and Onscreen products.

Resolved Minor
November 28, 2022 - Started almost 3 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We registered higher loads times of the AskCody add-ins, check-in Kiosk, and some displays around 7:20 am UTC. Slowness and occasional timeouts increased but were resolved around 8:20 am (UTC) after a fix was deployed. We are currently monitoring, but all performance is currently back to normal.
Components affected
AskCody Visitor Management Portal AskCody Meeting Services Portal AskCody Outlook Add-in AskCody Check-in kiosk AskCody Outlook Add-in AskCody Outlook Add-in AskCody Room Displays
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/28/2022 12:41PM

All performance has been normal since the fix was deployed.
The issue has been resolved.

MONITORING almost 3 years ago - at 11/28/2022 08:57AM

We are continuing to monitor for any further issues.

MONITORING almost 3 years ago - at 11/28/2022 08:57AM

We registered higher loads times of the AskCody add-ins, check-in Kiosk, and some displays around 7:20 am UTC.
Slowness and occasional timeouts increased but were resolved around 8:20 am (UTC) after a fix was deployed.
We are currently monitoring, but all performance is currently back to normal.

Latest AskCody outages

[Global]: Partial Outage - AskCody Central and Maps not working - 1 day ago
[Europe] Degraded performance - Management portal, Add-ins, check-in kiosks - about 1 month ago
[Global]: Major Outage - All AskCody components - 6 months ago
EU Degraded Performance - Cost Centers - 6 months ago
Degraded Performance - Services in delegate scenarios says: Meeting does not exist - 7 months ago

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