Outage in AskCody

Degraded performance: Slow loading on the AskCody platform

Resolved Minor
December 19, 2023 - Started 4 months ago - Lasted 1 day
Official incident page

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Outage Details

Affected Users: All platform users Region: Global Customers We are experiencing slow load times currently and we have identified the main reason. We are working on a solution. Users may experience this issue as slow loading, but not timeouts or failures The next update will be provided as soon as we have an update Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
Components affected
AskCody Workplace Central AskCody Check-in kiosk AskCody Room Management Portal AskCody Meeting Services Portal AskCody Room Management Portal AskCody Check-in kiosk AskCody Workplace Central AskCody Visitor Management Portal AskCody Visitor Management Portal AskCody Meeting Services Portal
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/20/2023 10:31AM

This incident has been resolved.

MONITORING 4 months ago - at 12/19/2023 04:03PM

Affected Users: All platform users
Region: Global Customers

We have implemented a solution and are monitoring the platform. Everything looks and feels operational, and we will monitor until tomorrow to make sure it stays that way.

The next update will be provided as soon as we have an update

Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.

IDENTIFIED 4 months ago - at 12/19/2023 10:07AM

Affected Users: All platform users
Region: Global Customers

We are experiencing slow load times currently and we have identified the main reason. We are working on a solution.

Users may experience this issue as slow loading, but not timeouts or failures

The next update will be provided as soon as we have an update

Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.

Latest AskCody outages

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Degraded Performance - Insights - 3 months ago
Degraded Performance - Workplace Central - 4 months ago
Operational: Monitoring - Outage on EU Platform - AskCody Services & Visitor module - 6 months ago

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