Operational: Monitoring - Outage on EU Platform - AskCody Services & Visitor module

After monitoring the implemented solution, the major outage has been resolved and the Post Mortem will follow shortly

Affected Users: All Services users and Service Portal users, and all Visitor users and Visitor Portal users
Region: Outside of North America

The platform has been running since the implemented solution, without any measured outage or degraded performance. We will keep this in a monitoring state, until we can be sure the incident is fully solved.

We will provide an update whenever there are relevant news or the status changes.

Affected Users: All Services users and Service Portal users, and all Visitor users and Visitor Portal users
Region: Outside of North America

The platform has been running since the implemented solution and we will continue to monitor the progress.
For you as a user, this means you should be able to use the Portal, potentially experiencing a little delay.

We will provide an update whenever there are relevant news or the status changes.

Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.

Affected Users: All Services users and Service Portal users, and all Visitor users and Visitor Portal users
Region: Outside of North America

The platform has been running since the implemented solution and are continuing to be available. We will keep this in monitoring until we are certain before we put it back to operational.
For you as a user, this means you should be able to use the Portal, potentially experiencing a little delay.



The next update will be provided tomorrow at the latest at 8 am CEST

Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.

Affected Users: All Services users and Service Portal users, and all Visitor users and Visitor Portal users
Region: Outside of North America

We are monitoring our implemented solution, to see if it can hold the full load of a mornings operations. We are closely following along, and will update this according to the way it develops.

Users may experience timeouts and that login is unavailable


The next update will be provided tomorrow at the latest at 8 am CEST

Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.

Affected Users: All Services users and Service Portal users, and all Visitor users and Visitor Portal users
Region: Outside of North America


The cause of the major outage in the Service and Visitor module has been identified, and we are still in dialogue with Microsoft to resolve the matter.
Users may experience timeouts and that login is unavailable


The next update will be provided tomorrow at the latest at 8 am CEST

Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.

Affected Users: All Services users and Service Portal users, and all Visitor users and Visitor Portal users
Region: Outside of North America


The cause of the major outage in the Service and Visitor module has been identified, and we are still in dialogue with Microsoft to resolve the matter.
Users may experience timeouts and that login is unavailable


The next update will be provided at latest: 10 pm CEST

Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.

Affected Users: All Services users and Service Portal users, and all Visitor users and Visitor Portal users
Region: Outside of North America


The cause of the major outage in the Service and Visitor module has been identified, and we are in dialogue with Microsoft to resolve the matter.
Users may experience timeouts and that login is unavailable


The next update will be provided at latest: 8 pm CEST

Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.

Affected Users: All Services users and Service Portal users, and all Visitor users and Visitor Portal users
Region: Outside of North America


The cause of the major outage in the Service and Visitor module has been identified, and we are now working to find a solution.
Users may experience timeouts and login being unavailable


The next update will be provided at latest: 3 pm CEST

Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.

We are experiencing the major outage to be ongoing and that the implemented solution were inefficient. We are working towards a new solution as quickly as we can.

The next update will be provided once we know more, or at the latest at 1 pm CEST

All modules are fully operational again.
We are monitoring the situation and will update with any relevant information.

The next update will be provided once we know more, or at latest: November 20th

Affected Users: All Services users and Service Providers
Region: Outside of North America

We are currently experiencing a major outage in the AskCody Services module and we are now investigating the impact.
Users may experience this issue as being unable to place or edit Service requests in the Outlook add-in, or create ad-hoc requests directly in the AskCody Management Portal.

The next update will be provided once we know more, or at latest: November 20th

Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.