Outage in Aurora Solar

CSDK and V2 won't load on iPad OS 16.4.1

Resolved Major
April 10, 2023 - Started about 2 years ago - Lasted about 5 hours
Official incident page

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Outage Details

The issue has been identified and a fix is being implemented. 1. Outage is directly related to iPad users with the most recent IOS update (16.4.1) 2. Avoid updating your iPad if you haven’t already
Components affected
Aurora Solar App
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 04/10/2023 10:45PM

This incident has been resolved. Thank you for your patience and please reach out to support@aurorasolar.com if you are still experiencing this issue.

MONITORING about 2 years ago - at 04/10/2023 10:18PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 04/10/2023 08:12PM

We believe we have identified a solution to the issue caused by the recent IOS 16.4.1 update and are doing some final testing before releasing. We will update you as soon as we push the fix.

Thank you for your continued patience!

IDENTIFIED about 2 years ago - at 04/10/2023 05:42PM

The issue has been identified and a fix is being implemented.

1. Outage is directly related to iPad users with the most recent IOS update (16.4.1)
2. Avoid updating your iPad if you haven’t already

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