Outage in Autodesk

e-store Live Chat

Resolved Minor

November 10, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an issue with the "Live Chat" feature on the Autodesk e-store. Customers are unable to reach the Autodesk Customer Support via chat. Customers can still use the Chat Assistant on the https://www.autodesk.com/ site. We are actively looking into this and we will provide an update within 2 hours or sooner if we have more information to share.

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 11/10/2023 06:27AM

This issue has been resolved and customers should now be able to reach the Autodesk Customer Support via eStore "Live Chat" feature on the Autodesk eStore. Thank you for your patience and understanding as we worked to resolve this issue.

INVESTIGATING over 2 years ago - at 11/10/2023 03:46AM

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