Outage in Autodesk
BIM Collaborate | Forma Design Collaboration | APS - Model Derivative
Resolved MinorIncident Report
Summary AI Generated
Autodesk experienced a 2.9-hour service disruption affecting BIM Collaborate, Forma Design Collaboration, and APS Model Derivative services in the Canada region, preventing customers from loading models. The issue was initially identified in BIM Collaborate and Forma Design Collaboration before being discovered to also impact APS Model Derivative. The problem was resolved after Autodesk identified the root cause and implemented a fix.
We are investigating an issue where customers are unable to load models in BIM Collaborate and Forma Design Collaboration in canada region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
Autodesk APS - Model DerivativeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/01/2026 10:44PM
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
IDENTIFIED
about 1 month ago - at 04/01/2026 09:58PM
We have identified the cause of the issue where customers are unable to load models in APS - Model Derivative. We will provide an update within 60 minutes or sooner if we have more information to share.
IDENTIFIED
about 1 month ago - at 04/01/2026 08:56PM
We have identified the cause of the issue where customers are now able to load models in BIM Collaborate and Forma Design Collaboration in the Canada region. We subsequently determined that this issue is also affecting APS - Model Derivative. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
about 1 month ago - at 04/01/2026 07:55PM
We are investigating an issue where customers are unable to load models in BIM Collaborate and Forma Design Collaboration in canada region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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