Outage in Autodesk

Multiple Autodesk Construction Cloud and BIM 360 products (all regions)

Resolved Minor
April 01, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating a service degradation issue affecting multiple Autodesk Construction Cloud and BIM 360 products. Customers are unable to receive notification emails. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
Autodesk Takeoff Autodesk BIM 360 Model Coordination (Europe) Autodesk BuildingConnected Autodesk Takeoff (Europe) Autodesk Docs (Europe) Autodesk BIM 360 Design Collaboration Autodesk BIM 360 Insight (Europe) Autodesk BIM 360 Model Coordination Autodesk BIM 360 Account Administration Autodesk BIM 360 Account Administration (Europe) Autodesk BIM 360 Field Management Autodesk BIM 360 Field Management (Europe) Autodesk BIM 360 Insight Autodesk ACC Admin Console Autodesk BIM Collaborate Autodesk BIM Collaborate (Europe) Autodesk Build (Europe) Autodesk BIM 360 Docs Autodesk BIM 360 Docs (Europe) Autodesk ACC AutoSpecs Autodesk Docs Autodesk ACC Admin Console (Europe) Autodesk Build Autodesk BIM 360 Reporting (Europe) Autodesk BIM 360 Reporting
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/01/2024 11:22PM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

IDENTIFIED about 1 month ago - at 04/01/2024 11:16PM

We have identified the cause of the a service disruption with Multiple Autodesk Construction Cloud and BIM 360 products in all regions. Customers are unable to receive notification emails. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 1 month ago - at 04/01/2024 10:17PM

We are currently investigating a service degradation issue affecting multiple Autodesk Construction Cloud and BIM 360 products. Customers are unable to receive notification emails. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 1 month ago - at 04/01/2024 10:07PM

We are currently investigating a service degradation issue affecting multiple Autodesk Construction Cloud and BIM 360 products. Customers are unable to receive notification emails. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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