Outage in Avalara

NetSuite Authentication Issues

Resolved Minor

May 09, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Customers accessing AvaTax through a NetSuite connector may be experiencing authentication issues. This issue is currently being investigated.

Components affected

Avalara Tax Calculation Service

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/09/2023 09:54PM

The service has been fully restored.

MONITORING almost 3 years ago - at 05/09/2023 09:45PM

The response team has addressed the issue impacting customers accessing AvaTax through a NetSuite connector and continues to monitor service to ensure full service for all customers. If issues persist in your connection, please Regenerate your Avalara Token. (Follow https://knowledge.avalara.com/bundle/chz1662726137134_chz1662726137134/page/jjy1675453259030.html to restore access.)

IDENTIFIED almost 3 years ago - at 05/09/2023 07:14PM

Customers accessing AvaTax through a NetSuite connector may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.

INVESTIGATING almost 3 years ago - at 05/09/2023 06:56PM

Customers accessing AvaTax through a NetSuite connector may be experiencing authentication issues. This issue is currently being investigated.

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