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We have identified the root cause of the degraded contact handling in the US-EAST-1 Region. Callers may fail to connect and chats and tasks may fail to initiate. Agents may also experience issues logging in or being connected with end-customers. Mitigation efforts are underway.
We are experiencing degraded contact handling in the US-EAST-1 Region. Callers may fail to connect and chats may fail to initiate. Agents may experience issues logging in or being connected with end-customers.
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