Outage in AWS
Increased Error Rates
Resolved Minor
June 13, 2023 - Started almost 3 years ago
- Lasted about 1 hour
Incident Report
We are experiencing degraded contact handling in the US-EAST-1 Region. Callers may fail to connect and chats may fail to initiate. Agents may experience issues logging in or being connected with end-customers.
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Latest Updates ( sorted recent to last )
UPDATE
almost 3 years ago - at 06/13/2023 08:40PM
We have identified the root cause of the degraded contact handling in the US-EAST-1 Region. Callers may fail to connect and chats and tasks may fail to initiate. Agents may also experience issues logging in or being connected with end-customers. Mitigation efforts are underway.
UPDATE
almost 3 years ago - at 06/13/2023 08:05PM
We are experiencing degraded contact handling in the US-EAST-1 Region. Callers may fail to connect and chats may fail to initiate. Agents may experience issues logging in or being connected with end-customers.
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