Outage in Axcient

x360Cloud (formerly CloudFinder) Issue

Resolved Major
April 15, 2024 - Started 16 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating an issue with backup reports failing to generate properly. We have confirmed that x360Cloud backups are running normally and this issue is only with the generation of the backup reports themselves. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Components affected
Axcient x360Cloud Management Portal (US)
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 04/15/2024 08:50PM

The issue with Axcient x360Cloud is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.

MONITORING 16 days ago - at 04/15/2024 05:41PM

We implemented a solution to resolve the issue with x360Cloud. We are now monitoring the results.

INVESTIGATING 16 days ago - at 04/15/2024 02:57PM

We are currently investigating an issue with backup reports failing to generate properly. We have confirmed that x360Cloud backups are running normally and this issue is only with the generation of the backup reports themselves. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

Latest Axcient outages

x360Recover Cloud Issue - 9 days ago
Multiple product outage for US region - 21 days ago
Multiple product outage for US region - 26 days ago
Multiple product outage for US region - 29 days ago
x360Portal Product Cards Disabled - about 1 month ago

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