Outage in Axcient

Multiple product outage for US region

Resolved Major
April 03, 2024 - Started 29 days ago - Lasted about 20 hours
Official incident page

Need to monitor Axcient outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Axcient, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating an issue that is resulting in multiple products in the US going offline since approx 05:00 UTC. We have isolated the issue and are working on resolving it.
Components affected
Axcient BDR for ShadowProtect Cloud Backup (Legacy) Axcient BDR for ShadowProtect Next-gen Cloud Replication Axcient x360Recover Tunnel Services Axcient x360Sync Web (US) Axcient x360Recover (formerly Replibit) Cloud (US) Axcient BRC Offsite Replication (US) Axcient BDR for Quest Axcient BRC Cloud Virtual Office (US) Axcient x360Recover Manager (BRC) Axcient x360Sync Data Transfer (US) Axcient x360Recover Manager (Replibit & D2C) Axcient BRC Cloud Tunnel Services Axcient x360Sync Collaborative Web Editing (US) Axcient BDR for Veeam Axcient X360Recover Virtual Office (US) Axcient Backup Portal Axcient Backup for Files Offsite Replication Axcient x360Cloud Smart Search (US) Axcient x360Cloud Management Portal (US)
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 04/04/2024 02:39AM

This incident has been resolved.

MONITORING 28 days ago - at 04/03/2024 10:57PM

All x360Recover Cloud vaults are restored. We are monitoring to identify any ongoing issues.

IDENTIFIED 28 days ago - at 04/03/2024 07:01PM

3rd Party BDR services services are fully restored.
Work is continuing to fully restore some x360Recover Cloud vaults.

IDENTIFIED 29 days ago - at 04/03/2024 02:24PM

x360Recover VO management and x360Recover/BRC tunnel services are fully restored.
Work is continuing to fully restore some x360Recover Cloud vaults and 3rd Party BDR services.

IDENTIFIED 29 days ago - at 04/03/2024 02:09PM

x360Sync US, x360Cloud US, x360Recover Manager web, and BFF are now fully available.
Work is ongoing to fully restore all x360Recover Cloud and tunnel services, x360Recover/BRC VO management, and some 3rd Party BDR services.

IDENTIFIED 29 days ago - at 04/03/2024 08:52AM

We are continuing to work on a fix for this issue.

IDENTIFIED 29 days ago - at 04/03/2024 07:40AM

We are continuing to work on a fix for this issue.

IDENTIFIED 29 days ago - at 04/03/2024 07:22AM

We are continuing to work on a fix for this issue.

IDENTIFIED 29 days ago - at 04/03/2024 07:07AM

We are investigating an issue that is resulting in multiple products in the US going offline since approx 05:00 UTC. We have isolated the issue and are working on resolving it.

Latest Axcient outages

x360Recover Cloud Issue - 9 days ago
x360Cloud (formerly CloudFinder) Issue - 17 days ago
Multiple product outage for US region - 21 days ago
Multiple product outage for US region - 26 days ago
x360Portal Product Cards Disabled - about 1 month ago

The easiest way to monitor Axcient and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE