Number of Incidents
1 outages
Since last incident
24 days
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Minor · 24 days ago · lasted about 3 hours
We are investigating an issue that is causing users to experience an inconsistent API connectivity. Only a small set of users seem to be impacted. We will be implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact
Major · 3 months ago · lasted about 5 hours
Trading Suspension due to technical issue
We have identified an issue that caused the exchange to suspend at 1505 UTC. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.
Minor · 3 months ago · lasted 26 minutes
We have identified an issue that is preventing users to access BitMEX.hk - our dedicated mobile service for Hong Kong users. BitMEX.com is operating without any impact. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.
Minor · 3 months ago · lasted about 1 hour
BitMEX Trollbox is temporarily unavailable
We have identified an issue that is affecting the availability of the BitMEX Trollbox. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe, and we apologise for any inconvenience. If you have any additional questions, please contact Support.
Minor · 4 months ago · lasted about 1 hour
Please note that we have some users reporting issues accessing BitMEX. The reports indicate a slow response rate, particularly when accessing the BitMEX website. We are currently investigating the issue and will continue to provide our users with updates here. We would like to remind our users that all trading operates normally and funds are safe. If you have any additional questions, please contact Support.
Major · 4 months ago · lasted about 2 hours
Incident Update: Cloudfare Performance Issues in APAC
Please note that at 07:32PM UTC on 31 May 2023, Cloudfare shared an update that they are currently investigating issues with network performance in the APAC region. They are working to analyse and mitigate this problem, with more updates to follow. We would like to remind our users that all funds are safe. We are currently monitoring the situation and deploying any further fixes if need be. We will continue to provide our users with updates. If you have any additional questions or are being impacted by this, please contact Support or your relevant Relationship Manager who will be able to assist.
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