Outage in BitTitan

Support tickets are not being created from the Help Center form

Resolved Minor
September 05, 2023 - Started 8 months ago - Lasted about 15 hours
Official incident page

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Outage Details

Customers are not able to create new tickets using the form from help.bittitan.com Customer can reach support by emailing support@migrationwiz.com or support@bittitan.com Our teams are currently working on getting the Help Center form back online
Components affected
BitTitan Zendesk
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/06/2023 12:20PM

The issue has been resolved and the Help Center form is now functioning correctly.
Customers can create the tickets through Help Center now.

IDENTIFIED 8 months ago - at 09/06/2023 08:48AM

The issue has been identified and fix is being implemented. Meanwhile, please submit the support ticket via email to support@bittitan.com

INVESTIGATING 8 months ago - at 09/05/2023 09:54PM

Customers are not able to create new tickets using the form from help.bittitan.com
Customer can reach support by emailing support@migrationwiz.com or support@bittitan.com

Our teams are currently working on getting the Help Center form back online

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