Outage in Blackbaud

Active Issue Alert – Blackbaud Analytics - 000497362

Resolved Minor
December 12, 2023 - Started 5 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We have identified an issue impacting some Blackbaud CRM/Raiser's Edge customers. Customers are reporting that Address Finder files have not processed recently. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Components affected
Blackbaud Analytics
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/13/2023 12:09AM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING 5 months ago - at 12/12/2023 09:30PM

Our engineers continue to work on the issue that is impacting some Blackbaud CRM/Raiser's Edge customers. Customers are reporting that Address Finder files have not processed recently. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.

INVESTIGATING 5 months ago - at 12/12/2023 08:35PM

We have diagnosed an issue impacting some Blackbaud CRM/Raiser's Edge customers. Customers are reporting that Address Finder files have not processed recently. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.

INVESTIGATING 5 months ago - at 12/12/2023 07:35PM

We have identified an issue impacting some Blackbaud CRM/Raiser's Edge customers. Customers are reporting that Address Finder files have not processed recently. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.

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