Outage in Blackboard

Learn Data is Not Updated in Illuminate

Resolved Minor
March 06, 2024 - Started about 2 months ago - Lasted 5 days
Official incident page

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Outage Details

We have identified an intermittent issue affecting several clients across all regions where data from Learn is not being updated. For affected clients, this will impact the data available in Illuminate Developer, Illuminate Reporting, and Course Reports in Original Course View in Learn. Our development team is actively investigating.
Components affected
Blackboard Learn - SaaS Deployment for Learn (Asia Pacific) Blackboard Learn - SaaS Deployment for Learn (Europe) Blackboard Learn - SaaS Deployment for Learn Americas Blackboard Learn – AWS Gov Cloud (US)
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/11/2024 01:49PM

This issue has been resolved, but we will keep investigating the root cause. The issue might have affected clients in the eu-central-1 region on Feb 24-26 and Mar 2-4 when the Learn data refresh in Illuminate was delayed.

INVESTIGATING about 2 months ago - at 03/06/2024 02:25PM

We have identified an intermittent issue affecting several clients across all regions where data from Learn is not being updated. For affected clients, this will impact the data available in Illuminate Developer, Illuminate Reporting, and Course Reports in Original Course View in Learn. Our development team is actively investigating.

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