Blackboard Status

Resolved Ally Processing Delay

We are aware of some potentially slower processing times for Ally activities. Ally and its associated components remain available, however there may be delays in processing new content items. The Ally team is actively monitoring and working to address this and we will post back as soon as processing times have returned to normal.

Resolved SMS Delivery Failure

Blackboard Mass Notification is currently experiencing an SMS messaging service interruption. We are currently working with our providers to resolve this issue quickly. If you need to communicate to your audience before this issue is resolved, please consider using other communication methods, such as phone and email, in the meantime.

Resolved WCM phone support unavailable

As of 8 AM Eastern on 2/23., Web Community Manager support is experiencing an issue preventing agents from receiving support calls. Our telecom team is working to resolve this issue, but in the meantime you may find it more efficient to open a case via Behind the Blackboard, or by emailing [email protected]

Resolved Collaborate Ultra - AWS (AU) Users are unable to access Blackboard Collaborate Ultra

Saturday, February 20, 2021 8:33 PM (Australian Eastern Daylight Time) GMT +11 hours - Collaborate Ultra users are experiencing an A00 error when joining sessions. Additionally the scheduler is unavailable at this time. The Collaborate SRE team is currently investigating this issue.

Resolved WCM phone support capacity degraded

As of roughly 1PM Eastern time on Friday 2/19, Web Community Phone support has experienced an issue preventing most agents from receiving calls. Our telecom team is working to resolve this issue, but in the meantime you may find it more efficient to open a case via Behind the Blackboard, or by emailing [email protected]

Resolved Collaborate Ultra - AWS (AU) Users are unable to access Blackboard Collaborate Ultra

Saturday, February 20, 2021 6:33 AM (Australian Eastern Daylight Time) GMT +11 hours - Collaborate Ultra users are experiencing an A00 error when joining sessions. Additionally the scheduler is unavailable at this time. The Collaborate SRE team is currently investigating this issue.

Resolved Blackboard Connect voice recording lines are currently inoperable

All Blackboard Connect voice recording lines are currently inoperable. We are aware of the issue and working to resolve. As a work-around, we recommend sending the message using the Text-to-Speech function or recording the voice message using the voice recording app on your computer or phone and then uploading the audio file to the voice audio box.

Resolved Collaborate Ultra - AWS (EU) Issues uploading files to Collaborate sessions

Tuesday, February 2, 2021 11:00 AM GMT We have identified an issue where files are not being uploaded getting stuck in "converting" status. As a workaround, please use the "screen share" feature if you want to share a file. The Collaborate SRE team is currently investigating this issue.

Resolved Collaborate Ultra - AWS (EU) - Session Connection Error

February 1, 2021 10:10 AM GMT - Some Collaborate Ultra users may experience an error when joining sessions or accessing the Ultra scheduler. The Collaborate SRE team is currently investigating this issue.

Resolved Collaborate (US) - Routing Issues on US East Coast

Wednesday, January 26, 2021 11:45 AM EDT (Eastern Daylight Time) GMT -5 hours - There is currently a routing issue on the US East Coast related to a Verizon service outage causing some Collaborate Ultra users to get an A00 error when joining sessions. This is affecting multiple Cloud providers, including AWS who are investigating the issue with Verizon.