Blackboard Status

Resolved For a subset of WCM sites, Photo Galleries may not appear on the home page, and some home page links may not function

As of early this morning, some sites have reported home page Photo Galleries as missing/not displaying, and have also reported that some links on the home page (sign in/Site Manager) may not be functional. We are currently investigating the issue.

Resolved Support Line Temporarily Down

We are currently experiencing intermittent issues with our support line that is causing calls not to go through to our support team. We are working to resolve this as quickly as possible.

Resolved Learn SaaS Impacting Maintenance

Blackboard will be performing client impacting maintenance. Start [Saturday, 03/27/2021, 13:00, Local Datacenter Time Zone] End [Saturday, 03/27/2021, 15:00, Local Datacenter Time Zone] Monthly update of the OS will occur. Clients will have interruptions of service for a few minutes while the servers reboot. This will only affect clients using Analytics for Learn.

Resolved Blackboard Help is loading slowly

Blackboard Help is experiencing an interruption of service. We’ve escalated the issue to our partners.

Resolved Main voice recording not working

The main voice recording line is currently down. Clients are able to use the alternate numbers to record their messages. The Text to Speech and Uploading a Recording features still function as appropriate.

Resolved SafeAssign - Processing Time

Due to the high load of submissions, currently, there is a backlog to be processed and the expected waiting time is around 11 hours.

Resolved Connect - Delays with prescheduled messages

Currently there is an issue with prescheduled messages being sent an hour later than expected due to the time change. Messages appear to be sending at the correct time in the user interface but actual delivery is delayed by one hour. The Development team is working towards a resolution. All messages that are scheduled to send immediately are processing as normal.

Resolved Delays with prescheduled messages

Previously scheduled messages are still going out an hour later than scheduled. Any newly created message will go out at the correct time. If you wish to delete and recreate a scheduled message please do so. Our team continues to investigate and work toward a full resolution.

Resolved Delays with prescheduled messages

Currently there is an issue with prescheduled messages being sent an hour later than expected due to the time change. The Development team is working towards a resolution. All messages that are scheduled to send immediately are processing as normal.