Blackboard Issue with Document Links

We have confirmed the root cause related to the recent 4000.8 release and have already implemented a fix to prevent any new link corruption from occurring. Our current focus is remediation of impacted content. The team is taking a structured recovery approach that includes:

- Preserving all relevant system data to ensure no additional information is lost during cleanup
- Identifying the specific courses and content items affected
- Creating secure backups of impacted content records
- Comparing current content with archived versions to accurately restore file references where we have full confidence in the correction
- Flagging any items requiring additional validation for follow-up review

Several of these remediation steps are being executed in parallel to accelerate resolution. We will provide further updates as restoration progresses and will share additional guidance if client action becomes necessary. At this time, no action is required from clients.

The team understands the issue and problems caused. They are investigating the path forward to provide a fix to clean up any corrupted links. Additional information will be provided as it becomes available.

With the release of Blackboard SaaS 4000.8 to production last week, there was a change that inadvertently may have caused some links to become corrupted. In a specific scenario where a document included PDF attachments from more than one course, an attachment from a different course may no longer be referenced correctly. In some cases, the document may display an incorrect PDF or an attachment may not open as expected. Note: This can happen with any file types that are cross-referenced too (not just PDFs)

The team is currently investigating to identify impacted or affected links and is working to determine a fix.