Outage in Blackboard

Ally Processing Delays - US-east Region (November 18, 2025)

Resolved Minor
November 18, 2025 - Started 12 days ago - Lasted 2 days
Official incident page

Incident Report

Notice for US Ally Deployments – there has been an increase in traffic in the last 24 hours (November 18) impacting Ally's bulk, realtime, reporting and surge processing queues resulting in slower processing times. Ally and its associated components remain available, however there may be delays in processing some of these updates. Real time processing for new content items will be delayed along with report updates. Ally engineering and development teams continue to work on this as a high priority and will provide updates as processing levels return to normal.
Components affected
Blackboard Ally - North America

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 11/20/2025 01:52PM

After continued monitoring we've seen processing return to normal levels.

MONITORING 11 days ago - at 11/19/2025 06:43PM

Realtime queues are once again approaching normal levels and the team continues to monitor processing and reporting updates.

IDENTIFIED 12 days ago - at 11/18/2025 07:39PM

Notice for US Ally Deployments – there has been an increase in traffic in the last 24 hours (November 18) impacting Ally's bulk, realtime, reporting and surge processing queues resulting in slower processing times.

Ally and its associated components remain available, however there may be delays in processing some of these updates. Real time processing for new content items will be delayed along with report updates. Ally engineering and development teams continue to work on this as a high priority and will provide updates as processing levels return to normal.

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