Outage in Bloomreach

Feed processing Interruption - Bloomreach Search & Merch

Resolved Major
April 19, 2024 - Started 14 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear Customer, We have detected issues with feed processing for Bloomreach Discovery .Other parts of the platform are not affected. Our engineering team is actively involved and further investigating the issue. Regards, Bloomreach Support Team.
Components affected
Bloomreach brSM EMEA Bloomreach brSM US
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 04/19/2024 01:49PM

Dear Customer,

We are pleased to inform you the feed processing capabilities have been fully resolved.

Regards,
Bloomreach Support Team.

MONITORING 14 days ago - at 04/19/2024 12:47PM

Dear Customer,

A fix has been implemented and data processing has been resumed. We are actively monitoring the queued feed ingestion jobs and will confirm once incident has been resolved.

Regards,
Bloomreach Support Team

IDENTIFIED 14 days ago - at 04/19/2024 12:31PM

Dear Customer,

The issue has been identified and our teams are working on implementing the fix.

Regards,
Bloomreach Support Team.

INVESTIGATING 14 days ago - at 04/19/2024 11:52AM

Dear Customer,

We have detected issues with feed processing for Bloomreach Discovery .Other parts of the platform are not affected.
Our engineering team is actively involved and further investigating the issue.

Regards,
Bloomreach Support Team.

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