Major · about 2 months ago · lasted about 7 hours
Braze is investigating an increase in error responses and latency for links clicked in emails sent through SendGrid, one of our email service providers. Customers who send email through other providers are not affected. Braze has escalated the issue to SendGrid, who has confirmed that they are observing increased latency and are investigating the issue. We are actively working with SendGrid to resolve this issue.
Minor · 4 months ago · lasted 35 minutes
Braze has identified an issue impacting our network provider Cloudflare in the APAC and South America region. Dashboard users in the impacted region may experience errors or performance degradation when loading images in the dashboard. End-users in the region may experience issues or performance degradation when accessing messages that contain images.
Minor · 12 months ago · lasted 14 minutes
We have identified a database issue impacting our US-02 cluster, causing data processing delays of 10-20 minutes and messaging delays of 5-10 minutes for some customers.
Minor · over 1 year ago · lasted 8 minutes
We've identified an issue that is causing increased API error rates, Data Processing delays, and Message Sending delays across multiple clusters. Remediation steps are being taken and service is in the process of restoring, but still degraded.
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