This chart provides user-reported problems for Brightpearl Amazon in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Brightpearl Amazon status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Brightpearl Amazon outages and possible affected you.
Minor Resolved · 2 months ago · lasted about 23 hours
We are currently investigating a degradation of service in regards to Amazon order processing within Brightpearl. We will update you with additional information as soon as it becomes available to us.
Minor Resolved · 2 months ago · lasted about 16 hours
Some clients are reporting that Amazon orders are not downloading into Brightpearl at this time. Those affected appear to be all FBM orders. We are actively working to investigate and solve this issue. We apologize for any inconvenience this may cause, and will update here with more information.
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Minor Resolved · 3 months ago · lasted about 6 hours
Amazon has informed our team that they are experiencing processing delays across MWS and SP-API which Brightpearl uses. This may impact price, inventory, and fulfillment updates to Amazon. They do not have an ETA on when this issue will be resolved, but we are in communication to relay any information we receive in the meantime.
Major Resolved · 4 months ago · lasted 42 minutes
We're currently investigating an issue an issue related to API services. This will affect communication with various e-commerce & payment integrations as well as external apps.
Minor Resolved · 4 months ago · lasted 22 days
Amazon orders not downloading into Brightpearl
Since September 10th, we have seen customers reporting a range of different issues with orders not downloading into Brightpearl: Pending orders: Some accounts are reporting pending orders not downloading, some FBA orders were missed after migration onto SP-API. A fix has been implemented on September 23rd. We are currently working on ways to recover these missed orders. We’re making improvements and fixes to our order reconciliation report to improve reliability with that, so that it catches any missed orders during its scheduled nightly run. Some pending orders are not updating when shipped. We are still investigating this issue and will share an update as soon as we have more details. Some customers are experiencing missed orders when using the pending order downloader, due to the pending order contact having missing required data, e.g., address line 1. We are working with those customers to update their contact and implement best practices for using that with the Amazon connec...
Minor Resolved · 4 months ago · lasted 19 minutes
Brightpearl shipment updates are not passing back to Amazon.
We are currently investigating reports of shipment updates not passing from Brightpearl back to Amazon. This issue has been raised with our Engineering Team and is being investigated as a high priority. We will post any further updates to this page. Apologies for any inconvenience this causes.
Major Resolved · 5 months ago · lasted about 2 hours
Amazon orders aren't currently downloading into Brightpearl
We are currently investigating reports of Amazon orders not downloading from Amazon into Brightpearl. This issue has been raised with our Engineering Team and is being investigated as an urgent priority issue. We will post any further updates to this page. Apologies for any inconvenience this may cause.
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