Check the stats and details of the latest Broadvoice outages and issues
Minor Resolved · 27 days ago · lasted about 3 hours
We are currently experiencing issues in our SMS/MMS and video calling capabilities due to a downstream provider failure. We are working diligently with our provider to overcome these issues and restore full service and expect to have a resolution in place in the next 4 hours
Minor Resolved · about 1 month ago · lasted about 5 hours
We are experiencing an issue and we are looking into it. Some customers may see degraded call quality.
Minor Resolved · about 1 month ago · lasted about 2 hours
A fix has been implemented and we are monitoring the results.
Minor Resolved · started about 2 months ago
We are experiencing a problem with Contact Center Analytics, the root cause has been identified and the team is working diligently to restore service. No data will be lost as the underlying systems are all working correctly. The expected resolution time is from 2 to 6 hours
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Minor Resolved · started 5 months ago
Call processing issues
We are currently investigating this issue.
Minor Resolved · started 6 months ago
Contact Center Dashboard Delays
We are noticing delays with our contact center dashboard. Our teams are currently investigating and we expect a resolution within the next 4 hours.
Minor Resolved · started 6 months ago
Issues displaying old Voice Mail records
Some customers might have problems accessing older Voicemail records. The team has already identified the root cause and his actively restoring service. We will have an update when we expect it to fully return to normal in approximately 1 hour.
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