Outage in Broadvoice

JMS Cluster - jms.go-contact.com

Resolved Major

January 09, 2026 - Started 28 days ago - Lasted about 2 hours
Official incident page

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We are currently investigating this issue.

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Latest Updates ( sorted recent to last )

IDENTIFIED 28 days ago - at 01/09/2026 05:12PM

Customer just sent new DNS servers:
nameserver 10.176.236.1
nameserver 10.65.5.236
nameserver 10.112.236.1

Adjusting the configurations and requesting new tests.

After DNS changes we see that the systems started responding fine, waiting for customer final validation.

Customer reports that everything is working fine right now to the exception of Kibana. Engaged GoAI team to check why we have the Kibana stuck, possible due to the DNS issues experienced.

IDENTIFIED 28 days ago - at 01/09/2026 04:44PM

We have noticed that DNS resolution is very low. Customer had this issue in the past. Asking the customer if they have made some changes. The following DNSs are having issues: nameserver 10.76.31.1and nameserver 10.76.31.2

IDENTIFIED 28 days ago - at 01/09/2026 04:10PM

Client reporting agents stuck in outcomes. Receiving multiple calls at the same time. Dashboard not updating. Checking the machine status.
Customer report that for example if one agent is talking to a customer he can receive another call, he stops listening the current call but the caller can ear the conversation.

INVESTIGATING 28 days ago - at 01/09/2026 03:29PM

We are currently investigating this issue.

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