Outage in Broadvoice
Service Degradation Affecting Customer Using Polycom Devices Going Offline
Resolved MinorIncident Report
Summary AI Generated
Broadvoice experienced a 37.8-hour service degradation affecting a subset of customers using Polycom devices, which went offline due to issues with Device Provisioning and Device Registration. The root cause was identified and a fix was implemented, though it required continued monitoring and additional work before full resolution. The incident was classified as minor in scope.
We are currently investigating a service degradation with a subset of users with Polycom devices going offline.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 09/29/2026 02:38PM
This incident has been resolved.
IDENTIFIED
9 days ago - at 09/28/2026 09:25PM
We are continuing to work on a fix for this issue.
IDENTIFIED
9 days ago - at 09/28/2026 02:57PM
The issue has been identified and a fix is being implemented.
MONITORING
9 days ago - at 09/28/2026 04:35AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
9 days ago - at 09/28/2026 01:23AM
We are currently investigating a service degradation with a subset of users with Polycom devices going offline.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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