Outage in Broadvoice
AWS outage update
Resolved MinorIncident Report
We are currently monitoring a widespread AWS outage that may be impacting the performance of some of our services. While our systems remain operational, customers may experience intermittent delays or degraded performance in certain areas.
Our engineering team is actively working to mitigate any impact and is closely tracking AWS’s recovery efforts. We will provide updates as more information becomes available.
We appreciate your patience and understanding.
Components affected
Broadvoice Portal Broadvoice Call Recording Broadvoice Device Provisioning Broadvoice Call Processing Broadvoice Virtual Fax Broadvoice Call Quality Broadvoice Website Broadvoice SIP Trunking Broadvoice Voicemail Broadvoice Contact Center Broadvoice Mobile iPhone & Android App Broadvoice Notifications Broadvoice Communicator Broadvoice Device Registration Broadvoice SMSNeed to monitor Broadvoice outages?
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 10/21/2025 02:37PM
This incident has been resolved.
MONITORING
7 days ago - at 10/21/2025 01:53AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 days ago - at 10/20/2025 07:58PM
We are currently monitoring a widespread AWS outage that may be impacting the performance of some of our services. While our systems remain operational, customers may experience intermittent delays or degraded performance in certain areas.
Our engineering team is actively working to mitigate any impact and is closely tracking AWS’s recovery efforts. We will provide updates as more information becomes available.
We appreciate your patience and understanding.
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