Incident Alert: Investigating Issue with PT CLOUDs - Difficulties hearing the customers on receiving calls.

Details:
The issue with PT CLOUDs - Difficulties hearing the customers on receiving calls has been fully resolved and normal service has been restored.

Summary of Incident:
- Cause:
The service interruption was due to an incident that occurred during an intervention at a carrier's data center, during the manipulation of optical fiber pairs, an improper connection of optical trunks occurred.

- Actions Taken:
As soon it was detected the faults, Carrier requested the replacement of the affected optical fibers by the field engineer present on site.

We are continuing to work on a fix for this issue.

Details:
The issue impacting PT CLOUDs - Difficulties hearing the customers on receiving calls has been identified.

There was a failure in our upstream carrier that affected the connection.

We are now working with them to implementing a fix.


Actions in Progress:
- Developing and implementing a solution
- Continuously monitoring for any changes

Services restored and normal services reestablished.

Details:
We have become aware of a potential issue affecting PT CLOUDs - Difficulties hearing the customers on receiving calls.. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available.

Initial Impact Assessment:
several clients complaining on difficulties hearing the customers on receiving calls

Actions Initiated:
- Incident Response Team engaged
- Initial diagnostics commenced

Identification:
ONI