Outage in Calix

Reported issues with GigaSpire u4/u6 firmware updates

Resolved Minor
May 08, 2021 - Started about 4 years ago - Lasted 11 months
Official incident page

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Outage Details

Calix EXOS development is investigating reports of issues with firmware updates of GigaSpire u4 and u6 systems. Calix Cloud is functioning normally.
Latest Updates ( sorted recent to last )
RESOLVED about 4 years ago - at 05/11/2021 04:34PM

This incident has been resolved.

MONITORING about 4 years ago - at 05/10/2021 08:13PM

All 21.1 and 20.4 images have now been updated on the software center for download to resolve this upgrade issue. For more information and recommendations, please see the service bulletin issued here:

https://www.calix.com/bin/calix/servlets/docdownload?fileId=/content/dam/calix/doc-library/systems/prem/bulletins/cab/cab-21-031/CAB-21-031_exos-image-certificate.pdf

IDENTIFIED about 4 years ago - at 05/10/2021 04:36PM

Calix has updated the 21.1 images for u6, u4, u4m and GP1100x on the portal and are now available for download.

INVESTIGATING about 4 years ago - at 05/08/2021 01:09AM

Calix EXOS development is investigating reports of issues with firmware updates of GigaSpire u4 and u6 systems. Calix Cloud is functioning normally.

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