Outage in Calix

Issues with loading subscriber record in Canadian Support Cloud platform

Resolved Major

September 22, 2022 - Started over 1 year ago - Lasted 37 minutes
Official incident page

Need to monitor Calix outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Calix, and never miss an outage again.
Start Free Trial

Outage Details

We are currently observing issues with loading subscriber records in our Canadian Support Cloud platform. You may notice that it takes more time than usual to load any data under the subscriber record, or "Gateway Timeout" error may show on the top of the page. Additional discussion regarding the matter and status updates can be found on the Calix Community : https://community.calix.com/s/feed/0D54u00008uW7JICA0

Components affected

Calix Support Cloud (calixcloud-ca.calix.com)

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 09/22/2022 11:18AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 09/22/2022 10:43AM

We are currently observing issues with loading subscriber records in our Canadian Support Cloud platform. You may notice that it takes more time than usual to load any data under the subscriber record, or "Gateway Timeout" error may show on the top of the page.

Additional discussion regarding the matter and status updates can be found on the Calix Community : https://community.calix.com/s/feed/0D54u00008uW7JICA0

Latest Calix outages

Product Disruption: Calix Operations Cloud >> System Alarms - 8 days ago

Performance Speed Tests not executing - about 2 months ago

Performance Testing Unavailable - about 2 months ago

Partial Outage: [Calix Engagement Cloud, Calix Service Cloud - US]. Gateway timeout errors in Engagement Cloud and errors when executing speed tests in Service Cloud. - about 2 months ago

US Instances of Cloud Experiencing Slow Responses and Login Issues - 2 months ago

The easiest way to monitor Calix and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook