Outage in CartHook

Shopify API Outage

Resolved Minor
January 05, 2021 - Started over 3 years ago - Lasted about 1 year
Official incident page

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Outage Details

Shopify is having an API issue affecting their merchants, including CartHook checkout orders syncing into Shopify. Shopify is currently investigating the matter.
Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 01/05/2021 06:08PM

Shopify deploy was released and has fixed the issue with orders not appearing in Shopify. Data should be unaffected but the CartHook team is monitoring and will dispatch any missing orders if needed.

IDENTIFIED over 3 years ago - at 01/05/2021 05:56PM

Shopify identified the issue and has deployed a potential fix.

INVESTIGATING over 3 years ago - at 01/05/2021 05:53PM

Shopify is having an API issue affecting their merchants, including CartHook checkout orders syncing into Shopify. Shopify is currently investigating the matter.

Latest CartHook outages

Analytics Outage - about 2 years ago
CartHook Post Purchase Offers Data Outage (AWS Issue) - over 2 years ago
AWS Outage - over 2 years ago
Carthook checkout: order dispatch issue - about 3 years ago
Checkout redirect not working - over 3 years ago

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