Is CartHook Down?

CartHook status is operational

IsDown is monitoring CartHook's official status page in real time.

Stats for CartHook official incidents in the last 30 days

Number of Incidents

0 outages

Since last incident

569 days

Users reports for CartHook in the last 12 hours

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Monitor and keep track of CartHook's current and past outages

Minor · over 1 year ago · lasted 26 days

Analytics Outage

We're currently experiencing some issues with analytics in CartHook Post Purchase Offers. The team is aware of the issue, and is currently in the process of fixing it.

Minor · almost 2 years ago · lasted 4 months

CartHook Post Purchase Offers Data Outage (AWS Issue)

Due to the AWS outages that occurred on Tuesday, December 7th, Shopify data for products, orders and stores was not received for approximately 24 hours. Our engineering team has resolved new data moving forward, however we are still working on a plan to retrieve data for the missing time period.

Major · almost 2 years ago · lasted 4 months

AWS Outage

A global AWS outage issue is affecting CartHook apps.

Minor · over 2 years ago · lasted about 1 year

Carthook checkout: order dispatch issue

On 02/23/2021 we experienced a malfunction of our order dispatch mechanism. This mechanism sends abandoned Carthook orders into Shopify. It was caused due to unforeseen modifications on the Shopify cart page. We have identified the issue and our systems are back to normal. We are backfilling the missed orders and you should see all your orders in Shopify in the next few hours.

Minor · over 2 years ago · lasted about 1 year

Checkout redirect not working

We experienced a certificate expiration issue on our domain/checkpoint which was going on for 20 minutes. This checkpoint is used to verify if our systems are operational and gives the go-ahead for our tag funnels redirect from Shopify’s cart page to our checkout. Due to the expired certificate, we stopped redirecting and shoppers were taken to Shopify's checkout page. The issue is fixed and all precautions to prevent another occurrence have been made.

Minor · over 2 years ago · lasted about 1 year

Shopify API Outage

Shopify is having an API issue affecting their merchants, including CartHook checkout orders syncing into Shopify. Shopify is currently investigating the matter.

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Frequently Asked Questions

Is CartHook down right now? What is CartHook current status?
CartHook seems to be up and running. We've updated the status 33 minutes ago.
Was CartHook down today?
CartHook is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with CartHook, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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