Is CartHook Down?

CartHook status is operational

IsDown is monitoring CartHook's official status page in real time.

Stats for CartHook official incidents in the last 30 days

Number of Incidents

0 outages

Since last incident

569 days

Users reports for CartHook in the last 12 hours

Monitor CartHook and all your third-party dependencies in one place

Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including CartHook.

Monitor and keep track of CartHook's current and past outages

Minor · over 1 year ago · lasted 26 days

Analytics Outage

We're currently experiencing some issues with analytics in CartHook Post Purchase Offers. The team is aware of the issue, and is currently in the process of fixing it.

Minor · almost 2 years ago · lasted 4 months

CartHook Post Purchase Offers Data Outage (AWS Issue)

Due to the AWS outages that occurred on Tuesday, December 7th, Shopify data for products, orders and stores was not received for approximately 24 hours. Our engineering team has resolved new data moving forward, however we are still working on a plan to retrieve data for the missing time period.

Major · almost 2 years ago · lasted 4 months

AWS Outage

A global AWS outage issue is affecting CartHook apps.

Minor · over 2 years ago · lasted about 1 year

Carthook checkout: order dispatch issue

On 02/23/2021 we experienced a malfunction of our order dispatch mechanism. This mechanism sends abandoned Carthook orders into Shopify. It was caused due to unforeseen modifications on the Shopify cart page. We have identified the issue and our systems are back to normal. We are backfilling the missed orders and you should see all your orders in Shopify in the next few hours.

Minor · over 2 years ago · lasted about 1 year

Checkout redirect not working

We experienced a certificate expiration issue on our gcheck.carthook.com domain/checkpoint which was going on for 20 minutes. This checkpoint is used to verify if our systems are operational and gives the go-ahead for our tag funnels redirect from Shopify’s cart page to our checkout. Due to the expired certificate, we stopped redirecting and shoppers were taken to Shopify's checkout page. The issue is fixed and all precautions to prevent another occurrence have been made.

Minor · over 2 years ago · lasted about 1 year

Shopify API Outage

Shopify is having an API issue affecting their merchants, including CartHook checkout orders syncing into Shopify. Shopify is currently investigating the matter.

What our customers say about us

“If you are in SRE, IT, or Security and work in an environment with a lot of SaaS (which, let's face it, is all of them) - IsDown is your new best friend. Helpfully aggregates various Statuspages from services into a very clear dashboard. Worth every penny.”

Mike Sheward
Head of Security

“Your support is one of the best I have ever worked with. Thanks for having a great product AND great support.”

Eric Peterson
Founder

Monitor CartHook and all its components

Get notified only when an outage impacts a certain component.

Get CartHook outage notifications where you need it the most

The data and notifications you need, in the tools you already use.

For everyone that relies on cloud services

SaaS rules the world, and all teams depend on them to do their most productive work. IsDown helps you monitor all your cloud services, so you can focus on what matters.

IT Teams / Support Teams

  • One place to monitor everything
  • Reduce alert fatigue
  • Reduce number of support tickets
  • Works with your existing tools

Agencies / MSPs

  • Monitor all your clients infra
  • Prevent client downtime
  • Better client communication
  • Know before your client does

Education

  • Reduce support tickets
  • Monitor everything in one place
  • Better communication with students
  • Real-time Status Page

Frequently Asked Questions

Is CartHook down right now? What is CartHook current status?
CartHook seems to be up and running. We've updated the status 33 minutes ago.
Was CartHook down today?
CartHook is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with CartHook, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with CartHook and need support?
How can I monitor CartHook outages?
Why use IsDown instead of CartHook status page?
IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled. Check more details in here.
What happens when I create an IsDown account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
How can I pay for a subscription?
You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
Can't find a service/integration?
Just contact us, and we'll add it ASAP.

Setup in 5 minutes or less

Try it out! How much time you'll save your team, by having the outages information close to them?

  • 14-day free trial
  • No credit card required to start
  • Cancel anytime
  • +2500 services available