This chart provides user-reported problems for CartHook in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official CartHook status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last CartHook outages and possible affected you.
Minor Resolved · 11 months ago · lasted 26 days
We're currently experiencing some issues with analytics in CartHook Post Purchase Offers. The team is aware of the issue, and is currently in the process of fixing it.
Minor Resolved · about 1 year ago · lasted 4 months
Due to the AWS outages that occurred on Tuesday, December 7th, Shopify data for products, orders and stores was not received for approximately 24 hours. Our engineering team has resolved new data moving forward, however we are still working on a plan to retrieve data for the missing time period.
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Major Resolved · about 1 year ago · lasted 4 months
A global AWS outage issue is affecting CartHook apps.
Minor Resolved · almost 2 years ago · lasted about 1 year
On 02/23/2021 we experienced a malfunction of our order dispatch mechanism. This mechanism sends abandoned Carthook orders into Shopify. It was caused due to unforeseen modifications on the Shopify cart page. We have identified the issue and our systems are back to normal. We are backfilling the missed orders and you should see all your orders in Shopify in the next few hours.
Minor Resolved · about 2 years ago · lasted about 1 year
Checkout redirect not working
We experienced a certificate expiration issue on our gcheck.carthook.com domain/checkpoint which was going on for 20 minutes. This checkpoint is used to verify if our systems are operational and gives the go-ahead for our tag funnels redirect from Shopify’s cart page to our checkout. Due to the expired certificate, we stopped redirecting and shoppers were taken to Shopify's checkout page. The issue is fixed and all precautions to prevent another occurrence have been made.
Minor Resolved · about 2 years ago · lasted about 1 year
Shopify API Outage
Shopify is having an API issue affecting their merchants, including CartHook checkout orders syncing into Shopify. Shopify is currently investigating the matter.
Minor Resolved · over 2 years ago · lasted over 1 year
Scheduled Maintenance Completed
Scheduled maintenance is completed. Tag funnel traffic will begin to route through the CartHook checkout. Product funnels are not impacted. Engineers are monitoring to ensure a full recovery of our systems.
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