Resolved Carthook checkout: order dispatch issue
On 02/23/2021 we experienced a malfunction of our order dispatch mechanism. This mechanism sends abandoned Carthook orders into Shopify. It was caused due to unforeseen modifications on the Shopify cart page. We have identified the issue and our systems are back to normal. We are backfilling the missed orders and you should see all your orders in Shopify in the next few hours.
Resolved Checkout redirect not working
We experienced a certificate expiration issue on our gcheck.carthook.com domain/checkpoint which was going on for 20 minutes. This checkpoint is used to verify if our systems are operational and gives the go-ahead for our tag funnels redirect from Shopify’s cart page to our checkout. Due to the expired certificate, we stopped redirecting and shoppers were taken to Shopify's checkout page. The issue is fixed and all precautions to prevent another occurrence have been made.
Resolved Shopify API Outage
Shopify is having an API issue affecting their merchants, including CartHook checkout orders syncing into Shopify. Shopify is currently investigating the matter.
Resolved Scheduled Maintenance Completed
Scheduled maintenance is completed. Tag funnel traffic will begin to route through the CartHook checkout. Product funnels are not impacted. Engineers are monitoring to ensure a full recovery of our systems.
Resolved Scheduled Maintenance
Scheduled maintenance has begun. Tag funnel traffic will begin to route through the Shopify checkout. Product funnels are not impacted.
How it works
Start with a free account that will allow you to monitor up to five services. Sign up via Google, Slack, or email.
There are 1100 services to choose from, and we're adding more every week.
You can get notifications through the mail, Slack or use Zapier or Webhooks to build your workflows.
You'll never be caught by surprise again. Every time there's a problem with one tool, you'll get a notification ASAP.
Unified tools status
IsDown integrates with hundreds of services. Handles the hassle of going to each one of the status pages and manage it one by one.
We also help control how you receive the notifications.
We monitor all problems and outages and keep you posted on their current status in almost real-time.
Notifications in realtime
You can easily get notifications in your email, slack, or use Webhooks and Zapier to introduce the service status in your workflows.