Is CartHook Down?

CartHook status is operational

Are you having problems?

Users are not reporting problems in CartHook

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CartHook problems reported by users

This chart provides user-reported problems for CartHook in the last 12 hours. It's a collection of user reports from different sources.

Latest CartHook Outages

We continuously monitor the official CartHook status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last CartHook outages and possible affected you.

0 Outages in the last 7 days
0 Outages in the last 30 days
331 Days since last incident

Minor Resolved · 11 months ago · lasted 26 days

Analytics Outage

We're currently experiencing some issues with analytics in CartHook Post Purchase Offers. The team is aware of the issue, and is currently in the process of fixing it.

Minor Resolved · about 1 year ago · lasted 4 months

CartHook Post Purchase Offers Data Outage (AWS Issue)

Due to the AWS outages that occurred on Tuesday, December 7th, Shopify data for products, orders and stores was not received for approximately 24 hours. Our engineering team has resolved new data moving forward, however we are still working on a plan to retrieve data for the missing time period.

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Major Resolved · about 1 year ago · lasted 4 months

AWS Outage

A global AWS outage issue is affecting CartHook apps.

Minor Resolved · almost 2 years ago · lasted about 1 year

Carthook checkout: order dispatch issue

On 02/23/2021 we experienced a malfunction of our order dispatch mechanism. This mechanism sends abandoned Carthook orders into Shopify. It was caused due to unforeseen modifications on the Shopify cart page. We have identified the issue and our systems are back to normal. We are backfilling the missed orders and you should see all your orders in Shopify in the next few hours.

Minor Resolved · about 2 years ago · lasted about 1 year

Checkout redirect not working

We experienced a certificate expiration issue on our domain/checkpoint which was going on for 20 minutes. This checkpoint is used to verify if our systems are operational and gives the go-ahead for our tag funnels redirect from Shopify’s cart page to our checkout. Due to the expired certificate, we stopped redirecting and shoppers were taken to Shopify's checkout page. The issue is fixed and all precautions to prevent another occurrence have been made.

Minor Resolved · about 2 years ago · lasted about 1 year

Shopify API Outage

Shopify is having an API issue affecting their merchants, including CartHook checkout orders syncing into Shopify. Shopify is currently investigating the matter.

Minor Resolved · over 2 years ago · lasted over 1 year

Scheduled Maintenance Completed

Scheduled maintenance is completed. Tag funnel traffic will begin to route through the CartHook checkout. Product funnels are not impacted. Engineers are monitoring to ensure a full recovery of our systems.

CartHook Components Status

Check the current status of the components

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Frequently Asked Questions

Is CartHook down right now? What is CartHook current status?
CartHook seems to be up and running. We've updated the status 8 minutes ago.
Was CartHook down today?
CartHook is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with CartHook, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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