Resolved Minor Analytics Outage
We're currently experiencing some issues with analytics in CartHook Post Purchase Offers. The team is aware of the issue, and is currently in the process of fixing it.
Resolved Minor CartHook Post Purchase Offers Data Outage (AWS Issue)
Due to the AWS outages that occurred on Tuesday, December 7th, Shopify data for products, orders and stores was not received for approximately 24 hours. Our engineering team has resolved new data moving forward, however we are still working on a plan to retrieve data for the missing time period.
Resolved Major AWS Outage
A global AWS outage issue is affecting CartHook apps.
Resolved Minor Carthook checkout: order dispatch issue
On 02/23/2021 we experienced a malfunction of our order dispatch mechanism. This mechanism sends abandoned Carthook orders into Shopify. It was caused due to unforeseen modifications on the Shopify cart page. We have identified the issue and our systems are back to normal. We are backfilling the missed orders and you should see all your orders in Shopify in the next few hours.
Resolved Minor Checkout redirect not working
We experienced a certificate expiration issue on our gcheck.carthook.com domain/checkpoint which was going on for 20 minutes. This checkpoint is used to verify if our systems are operational and gives the go-ahead for our tag funnels redirect from Shopify’s cart page to our checkout. Due to the expired certificate, we stopped redirecting and shoppers were taken to Shopify's checkout page. The issue is fixed and all precautions to prevent another occurrence have been made.
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