Is CartHook Down?
CartHook Status is Up and Running
1618 services available
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CartHook Latest Stats, Incidents, and Reports
- 0
- Incidents in the last 7 days
- 0
- Incidents in the last 30 days
- Reports in the last 12 hours
- 77
- days since last incident
Resolved Minor Analytics Outage
We're currently experiencing some issues with analytics in CartHook Post Purchase Offers. The team is aware of the issue, and is currently in the process of fixing it.
Resolved Minor CartHook Post Purchase Offers Data Outage (AWS Issue)
Due to the AWS outages that occurred on Tuesday, December 7th, Shopify data for products, orders and stores was not received for approximately 24 hours. Our engineering team has resolved new data moving forward, however we are still working on a plan to retrieve data for the missing time period.
Resolved Minor Carthook checkout: order dispatch issue
On 02/23/2021 we experienced a malfunction of our order dispatch mechanism. This mechanism sends abandoned Carthook orders into Shopify. It was caused due to unforeseen modifications on the Shopify cart page. We have identified the issue and our systems are back to normal. We are backfilling the missed orders and you should see all your orders in Shopify in the next few hours.
Resolved Minor Checkout redirect not working
We experienced a certificate expiration issue on our gcheck.carthook.com domain/checkpoint which was going on for 20 minutes. This checkpoint is used to verify if our systems are operational and gives the go-ahead for our tag funnels redirect from Shopify’s cart page to our checkout. Due to the expired certificate, we stopped redirecting and shoppers were taken to Shopify's checkout page. The issue is fixed and all precautions to prevent another occurrence have been made.
CartHook Components Status
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Frequently Asked Questions
- Is CartHook down today?
- CartHook seems to be up and running. We've updated the status 1 minute ago.
- I'm having issues with CartHook, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when CartHook is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when CartHook has issues.
- Why use IsDown?
- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
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- You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
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- Contact us, and we'll add it ASAP.
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