Is CartHook Down?

CartHook Status is Up and Running

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CartHook Latest Stats, Incidents, and Reports

Incidents in the last 7 days
Incidents in the last 30 days
Reports in the last 12 hours
days since last incident

Resolved Minor Analytics Outage

We're currently experiencing some issues with analytics in CartHook Post Purchase Offers. The team is aware of the issue, and is currently in the process of fixing it.

3 months ago

Resolved Minor CartHook Post Purchase Offers Data Outage (AWS Issue)

Due to the AWS outages that occurred on Tuesday, December 7th, Shopify data for products, orders and stores was not received for approximately 24 hours. Our engineering team has resolved new data moving forward, however we are still working on a plan to retrieve data for the missing time period.

5 months ago

Resolved Major AWS Outage

A global AWS outage issue is affecting CartHook apps.

5 months ago

Resolved Minor Carthook checkout: order dispatch issue

On 02/23/2021 we experienced a malfunction of our order dispatch mechanism. This mechanism sends abandoned Carthook orders into Shopify. It was caused due to unforeseen modifications on the Shopify cart page. We have identified the issue and our systems are back to normal. We are backfilling the missed orders and you should see all your orders in Shopify in the next few hours.

about 1 year ago

Resolved Minor Checkout redirect not working

We experienced a certificate expiration issue on our domain/checkpoint which was going on for 20 minutes. This checkpoint is used to verify if our systems are operational and gives the go-ahead for our tag funnels redirect from Shopify’s cart page to our checkout. Due to the expired certificate, we stopped redirecting and shoppers were taken to Shopify's checkout page. The issue is fixed and all precautions to prevent another occurrence have been made.

over 1 year ago

CartHook Components Status

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Frequently Asked Questions

Is CartHook down today?
CartHook seems to be up and running. We've updated the status 1 minute ago.
I'm having issues with CartHook, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when CartHook is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when CartHook has issues.
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We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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