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IsDown monitors CartHook's and more than 1000 services statuses that impact your business. Get unlimited alerts for up to 30 services for only $7/month.

CartHook

CartHook Status

CartHook not working for you? Report it!

Stats

0 incidents in the last 7 days

0 incidents in the last 30 days

Automatic Checks

Last check: 5 minutes ago

Last known issue: 5 months ago

Latest Incidents

Last 30 days

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29/07

Resolved Carthook checkout: order dispatch issue

On 02/23/2021 we experienced a malfunction of our order dispatch mechanism. This mechanism sends abandoned Carthook orders into Shopify. It was caused due to unforeseen modifications on the Shopify cart page. We have identified the issue and our systems are back to normal. We are backfilling the missed orders and you should see all your orders in Shopify in the next few hours.

Resolved Checkout redirect not working

We experienced a certificate expiration issue on our gcheck.carthook.com domain/checkpoint which was going on for 20 minutes. This checkpoint is used to verify if our systems are operational and gives the go-ahead for our tag funnels redirect from Shopify’s cart page to our checkout. Due to the expired certificate, we stopped redirecting and shoppers were taken to Shopify's checkout page. The issue is fixed and all precautions to prevent another occurrence have been made.

Resolved Shopify API Outage

Shopify is having an API issue affecting their merchants, including CartHook checkout orders syncing into Shopify. Shopify is currently investigating the matter.

Resolved Scheduled Maintenance Completed

Scheduled maintenance is completed. Tag funnel traffic will begin to route through the CartHook checkout. Product funnels are not impacted. Engineers are monitoring to ensure a full recovery of our systems.

10 months ago Official incident report

Resolved Scheduled Maintenance

Scheduled maintenance has begun. Tag funnel traffic will begin to route through the Shopify checkout. Product funnels are not impacted.

10 months ago Official incident report

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