Outage in Cashflows

INC - 2773

Resolved Minor
August 28, 2023 - Started 8 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating a new issue: Technical teams are currently investigating a new issue that is causing Cashflows Services to be unavailable. Guidance and next steps: Our technical teams are working hard to identify the cause of this issue as soon as possible. We know how important cash flow is and we understand that this is unwelcome news. You do not need to do anything, but we request your patience while we resolve this situation. We will provide updates to our status page. Updates will be posted every 30 minutes. We apologise for any inconvenience this has caused. Kind regards, Service Management
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/28/2023 09:48AM

What has happened:
Our Technical Teams have been monitoring for the last 45 minutes but still await feedback from MasterCard.

We're here to help:
If you need further information or support, please do not hesitate to contact our Customer Support team. You can email them using support@cashflows.com or by calling 0330 128 9855, Option 1. They are on hand to help, each business day, Monday–Friday, 09:00-17:00.

Kind regards,
Service Management

INVESTIGATING 8 months ago - at 08/28/2023 08:49AM

We are investigating a new issue:
Technical teams are currently investigating a new issue that is causing Cashflows Services to be unavailable.

Guidance and next steps:
Our technical teams are working hard to identify the cause of this issue as soon as possible.
We know how important cash flow is and we understand that this is unwelcome news.

You do not need to do anything, but we request your patience while we resolve this situation.
We will provide updates to our status page.

Updates will be posted every 30 minutes.

We apologise for any inconvenience this has caused.

Kind regards,
Service Management

Latest Cashflows outages

INC-2505 - Mastercard 3DS Authentication Issues - 11 months ago
INC - 2492 Disruption to Transactional Processing. - 11 months ago
INC-2243 Account Management System (AMS) degraded - about 1 year ago
INC - 1247 Settlement disruption - about 1 year ago
INC-2033 MasterCard 3DS (Secure Code) - over 1 year ago

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