Outage in Central 1

INC144594 - 2SV Partial Outage

Resolved Minor
June 16, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Please note that we are currently experiencing an intermittent login issue with clients that have 2SV authentication where members are unable to receive the text message with the login codes. We are actively investigating and an update will be provided by or before 3:30 pm P.T. (6:30 pm E.T.) Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Components affected
Central 1 Forge 2.0 Mobile Central 1 Forge Online Banking Central 1 Forge 2.0 Small Business Central 1 Forge Mobile Central 1 MemberDirect Retail (MDi/MDo) Central 1 Increased Authentication & Risk Engine (RSA) Central 1 Forge 2.0 Online Banking Central 1 MemberDirect Mobile Banking (App, Web, Alerts, & SMS) Central 1 Forge Small Business Central 1 MemberDirect Small Business (MDSB) Central 1 Critical/High Priority Incident Alert

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Latest Updates ( sorted recent to last )
INVESTIGATING over 3 years ago - at 06/16/2022 10:25PM

TeleSign is investigating this incident and we will provide updates as we receive them.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

INVESTIGATING over 3 years ago - at 06/16/2022 09:37PM

Please note that we are currently experiencing an intermittent login issue with clients that have 2SV authentication where members are unable to receive the text message with the login codes.

We are actively investigating and an update will be provided by or before 3:30 pm P.T. (6:30 pm E.T.)

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

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