Outage in Central 1

Alert! - INC150402 - Vancouver Data Center (VAHC) power outage causing network problems

Resolved Major
November 10, 2022 - Started almost 3 years ago - Lasted 26 minutes
Official incident page

Incident Report

Please note that Central 1 is currently experiencing a network outage in the Vancouver Data Center (VAHC) due to a power outage. Teams are currently working on recovering the power. Multiple online banking services (MemberDirect and Forge 2) are affected and also, Secure Site and PaymentStream Direct applications. An update will be provided by or before 12:30 a.m. PT (3:30 a.m. ET). Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Components affected
Central 1 PaymentStream™ Direct Central 1 INTERAC e-Transfers® (EMT) Central 1 MemberDirect Retail (MDi/MDo) Central 1 Forge Online Banking Central 1 Forge 2.0 Online Banking Central 1 Bill Payments Central 1 Critical/High Priority Incident Alert

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/10/2022 07:50AM

Power in the Vancouver Data Center (VAHC) has been restored and all services have recovered. Our teams will continue to monitor connections. Please contact Support is you experience any further issues.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 0

IDENTIFIED almost 3 years ago - at 11/10/2022 07:27AM

Please note that Central 1 is currently experiencing a network outage in the Vancouver Data Center (VAHC) due to a power outage.

Teams are currently working on recovering the power. Multiple online banking services (MemberDirect and Forge 2) are affected and also, Secure Site and PaymentStream Direct applications. An update will be provided by or before 12:30 a.m. PT (3:30 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

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