Outage in Chameleon

Manually delivered tours not displaying

Resolved Minor
May 17, 2022 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We're investigating / identified an issue that caused Manually delivered Tours not to display. Typically they show immediately on page load after the short link is clicked. Quick reminder that Manually delivered tours are ones where your "Copy the short link" and paste that short link in an email or help center content.
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 05/17/2022 07:29PM

We're testing this fix on staging and with a limited subset of accounts -- will report back when it's live for everyone

IDENTIFIED almost 2 years ago - at 05/17/2022 05:19PM

We're investigating / identified an issue that caused Manually delivered Tours not to display. Typically they show immediately on page load after the short link is clicked. Quick reminder that Manually delivered tours are ones where your "Copy the short link" and paste that short link in an email or help center content.

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