Resolved New Ads/Campaigns may not be displayed in Chatfuel
We're currently investigating an issue where Ads/Campaigns created in Facebook's Ads Manager panel are not being displayed for connection in Chatfuel. Our engineers are already working on it and we will keep this report updated about the resolution of the issue.
Resolved Dashboard Login Issue
We have identified an issue where some users are unable to login to the Chatfuel Dashboard. We will update this with more information as we make progress.
Resolved Creating buttons with URLs may show a "red error" alert in Dashboard
if you try to create a new card and add a button redirecting to a URL, the button may be shown in "red", as if there is an error. Our team is investigating this issue already. Existing buttons are not affected by this issue.
Resolved Quick reply buttons not appearing in messenger.
There are reports that Quick Reply buttons are not appearing in messenger. We are investigating the issue and will provide updates as soon as we have them.
Resolved Facebook Messenger is currently down in most parts of the World
It looks like Facebook Messenger is down in several countries across the World, so you can expect issues on your bots. https://downdetector.com/status/facebook-messenger/map/
Resolved Facebook Bug: "Seen" counter may not be accurate
Facebook team is investigating a bug, where the "marked as seen" feature is not working. Our "Seen" counters in both the Flow builder and Automate tab may not be accurate, as we cannot receive the "message_reads" events from Messenger API. You can follow the direct report here: https://developers.facebook.com/support/bugs/747198755911538/
Resolved People Tab may be out of date
Our automated systems have detected that data in the People Tab may not be up to date. We are currently investigating and will provide further updates as they become available.
Resolved Facebook Bug: Error to create a new Ads in Facebook Ads Manager
Facebook team is currently investigating an error message: "Invalid Page Welcome Message for Messenger Destination Ads: The Message Text (page_welcome_message) is invalid for ads with Messenger as destination. (#1815471)", when users try to create an Ads in FB Ads Manager. You can read the full report here: https://developers.facebook.com/support/bugs/402624624219689/ - We will keep you posted as soon as Facebook resolve the issue.
Resolved Facebook Bug: Attachments and images are not sending
We have reports of attachments and images not being sent by messenger. We are seeing error messages being sent by Facebook whenever an attachment is being sent. We are investigating this issue.
Resolved Facebook Bug: New subscribers are automatically blocked and marked as "Unknown User"
We are currently investigating an issue where new subscribers are automatically shown as "Unknown User", and marked as "blocked" on our People Tab. This seems to be a Facebook bug, affecting a portion of users, according to this direct report: https://developers.facebook.com/support/bugs/484143269217803/ We will try to mitigate this with Facebook team and provide more updates as soon as possible.
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