Chatfuel

Chatfuel Status

Official source Everything seems OK
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Stats

1 incidents in the last 7 days

2 incidents in the last 30 days

Automatic Checks

Last check: less than a minute ago

Last known issue: 1 day ago

Latest Incidents

Last 30 days

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Resolved Dashboard Login Issue

We have identified an issue where some users are unable to login to the Chatfuel Dashboard. We will update this with more information as we make progress.

Resolved Creating buttons with URLs may show a "red error" alert in Dashboard

if you try to create a new card and add a button redirecting to a URL, the button may be shown in "red", as if there is an error. Our team is investigating this issue already. Existing buttons are not affected by this issue.

Resolved Quick reply buttons not appearing in messenger.

There are reports that Quick Reply buttons are not appearing in messenger. We are investigating the issue and will provide updates as soon as we have them.

Resolved Facebook Messenger is currently down in most parts of the World

It looks like Facebook Messenger is down in several countries across the World, so you can expect issues on your bots. https://downdetector.com/status/facebook-messenger/map/

Resolved Facebook Bug: "Seen" counter may not be accurate

Facebook team is investigating a bug, where the "marked as seen" feature is not working. Our "Seen" counters in both the Flow builder and Automate tab may not be accurate, as we cannot receive the "message_reads" events from Messenger API. You can follow the direct report here: https://developers.facebook.com/support/bugs/747198755911538/

Resolved People Tab may be out of date

Our automated systems have detected that data in the People Tab may not be up to date. We are currently investigating and will provide further updates as they become available.

Resolved Facebook Bug: Error to create a new Ads in Facebook Ads Manager

Facebook team is currently investigating an error message: "Invalid Page Welcome Message for Messenger Destination Ads: The Message Text (page_welcome_message) is invalid for ads with Messenger as destination. (#1815471)", when users try to create an Ads in FB Ads Manager. You can read the full report here: https://developers.facebook.com/support/bugs/402624624219689/ - We will keep you posted as soon as Facebook resolve the issue.

Resolved Facebook Bug: Attachments and images are not sending

We have reports of attachments and images not being sent by messenger. We are seeing error messages being sent by Facebook whenever an attachment is being sent. We are investigating this issue.

Resolved Facebook Bug: New subscribers are automatically blocked and marked as "Unknown User"

We are currently investigating an issue where new subscribers are automatically shown as "Unknown User", and marked as "blocked" on our People Tab. This seems to be a Facebook bug, affecting a portion of users, according to this direct report: https://developers.facebook.com/support/bugs/484143269217803/ We will try to mitigate this with Facebook team and provide more updates as soon as possible.

Resolved "Test Your Bot" Feature is not working for Bots not connected into a Page

We have found an issue where the "Test Your Bot" feature will not work correctly if your bot is not connected into a Page. The team is actively working on this issue and will post an update as soon as one is available. As a workaround for now, you can create a Test Page and connect your bot to test your setup.

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