Outage in ClassLink

LaunchPad My Apps Error

Resolved Major
August 17, 2022 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue with My Apps. Users are landing on an internal server error page after logging in. As a result, apps are not loading. The teams are currently working to restore functionality as quickly as possible.
Components affected
ClassLink My Apps
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 08/17/2022 01:42PM

Users should be able to log in successfully. If you are still unable to log in, please contact our help desk at https://help.classlink.com.

MONITORING over 1 year ago - at 08/17/2022 01:41PM

Users should be able to log in successfully. If you are still unable to log in, please contact our help desk at https://help.classlink.com.

IDENTIFIED over 1 year ago - at 08/17/2022 01:23PM

ClassLink My Apps is now loading intermittently. We are still resolving the remainder effects of the incident. The teams are currently working to fully restore functionality as quickly as possible.

IDENTIFIED over 1 year ago - at 08/17/2022 01:02PM

We identified and resolved an initial issue preventing certain logins into LaunchPad. However, a secondary issue presented itself. We are fully focused on resolving it as soon as possible and, as always, will communicate our findings.

INVESTIGATING over 1 year ago - at 08/17/2022 11:27AM

We have identified an issue with My Apps. Users are landing on an internal server error page after logging in. As a result, apps are not loading. The teams are currently working to restore functionality as quickly as possible.

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