Outage in Clearhaus

Transaction gateway: Intermittent service disruption for authorization transactions

Resolved Minor
July 03, 2023 - Started 10 months ago - Lasted about 1 hour
Official incident page

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Outage Details

From 2023-07-03T18:30:13Z to 18:48:41Z today, we saw an intermittent increase in timeouts towards our upstream service provider affecting authorizations and voids. Mastercard credits were also impacted. Other transactions like captures and refunds were not impacted. The issue appears to have subsided, but we will continue to monitor the situation and post another announcement should the issue reemerge.
Components affected
Clearhaus Gateway API (gateway.clearhaus.com)
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/03/2023 07:56PM

No further timeouts have been observed. We have been in contact with our service provider and confirmed all systems to be operational. We apologize for the inconvenience.

INVESTIGATING 10 months ago - at 07/03/2023 07:04PM

From 2023-07-03T18:30:13Z to 18:48:41Z today, we saw an intermittent increase in timeouts towards our upstream service provider affecting authorizations and voids.

Mastercard credits were also impacted. Other transactions like captures and refunds were not impacted.

The issue appears to have subsided, but we will continue to monitor the situation and post another announcement should the issue reemerge.

Latest Clearhaus outages

Transaction gateway: Declined Visa authorizations - 7 days ago
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Transaction gateway: Failure for some subsequent-in-series Visa authorizations - 7 months ago
Mastercard clearings missing - 9 months ago
Mastercard disruption for authorizations and credits - 11 months ago

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