Outage in Clearhaus
Transaction gateway: Declined Visa authorizations
Resolved Major
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Outage Details
Components affected
Clearhaus Gateway API (gateway.clearhaus.com)Latest Updates ( sorted recent to last )
The hotfix has been replaced with a proper solution that has been monitored for the last couple of hours. We are hereby closing this incident.
All impacted authorizations have now been voided. These voids are visible via my.clearhaus.com.
We expect to update and close this incident when we have tested and applied a proper solution in the coming days.
A significant amount of the authorizations that we responded with 50000 was approved upstream. We are currently attempting to void these approved authorizations and expect this to be completed within the next few hours.
We will update this incident when the voids are completed.
The issue started 2024-04-25T10:35:00Z and ended 2024-04-25T11:48:00Z when we applied a hotfix.
We are currently seeing an increase in declined Visa Authorizations and are currently investigating.
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