Is Clearhaus down?

Clearhaus current official status is Up and running

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Clearhaus Latest Stats, Incidents, and Reports

0
Incidents in the last 7 days
0
Incidents in the last 30 days
Reports in the last 12 hours

Resolved Minor Transaction gateway: Processing issue for Mastercard authorizations and voids

We have been experiencing an upstream processing issue for Mastercard authorizations and voids since 2021-11-09 21:54 UTC.

Resolved Minor Transactions for the period 2021-10-06 19:00:00 – 2021-10-07 18:59:59 UTC were cleared twice

During transaction clearing, already cleared transactions were cleared again. All transactions (captures, refunds and credits) processed between 2021-10-06 19:00:00 UTC and 2021-10-07 18:59:59 UTC were affected for both Visa and Mastercard, with the exception of Visa credits. We are investigating the issue and working on reversing the transactions. Expect the next update no later than 2021-10-09 20:00 UTC.

Resolved Minor Failing Google Pay authorizations

We have seen a few handful of Google Pay transactions fail since 2021-09-12T22:00Z with an error indicating that the intermediate key in the signing chain was wrong when this was actually not the case. We are currently working on a fix.

Resolved Minor Merchant API: Intermittent outage

Between approximately 10:03 and 10:10 UTC, a small number of requests to the Merchant API failed. This did not affect our ability to process transactions.

Resolved Minor Transaction gateway handling subsequent-in-series Mastercard authorizations suboptimal

An update to gateway.clearhaus.com that was rolled out shortly after 2021-06-02T13:50:00Z and rolled back by 2021-06-03T09:38:00Z had a regression for the processing of subsequent-in-series Mastercard authorizations resulting in a slightly increased rate of declines (with status code 40416). The vast majority of such authorizations processed in the above-mentioned interval was processed without properly marking the authorization as “exempted for SCA”, and a few issuers happened to decline as a result of the missing indication. Approximately 1,300 such authorizations were declined during the period due to this regression. These merchant-initiated authorizations may be retried by the merchant or the PSP, so we advise merchants or PSPs to retry subsequent-in-series Mastercard authorizations that were declined with status code 40416 during the above-mentioned period. Please be aware that PSPs may already have systems in place to auto-retry subsequent-in-series authorizations. We apologize for the inconvenience this has caused! If you have any questions, please feel free to reach out to us.

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FAQ

Is Clearhaus down?
Clearhaus seems to be up and running. We're updating the status regularly.
I'm having issues with Clearhaus, but the status is OK. What's going on?
There are a few things you can try:
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