IsDown continuously monitor the official Clearhaus status page for ongoing outages. Check the stats for the latest 30 days and a list of the last Clearhaus outages.
Number of Outages
0
Average Downtime
0 mins
Total Downtime
0 mins
Since last incident
35 days
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Major · about 1 month ago · lasted about 1 hour
We are observing intermittent problems with an upstream service provider. It started around 2023-04-30T16:13:36Z. Our clients receive status code 50000 and message “failed processing transaction with upstream, state unknown”. Upon manual inspection, we are able to deduce that none of the failed authorizations were successful. Neither debits, captures, refunds, nor Visa credits were impacted.
Minor · about 2 months ago · lasted about 1 hour
From 2023-04-08T17:03:47Z to 2023-04-08T17:09:21Z we saw authorizations being consistently failing. Our clients received status code 50000 and message “failed processing transaction with upstream, state unknown”. Upon manual inspection, we are able to deduce that none of the failed authorizations were successful. Voids and Mastercard credits were equally impacted. Neither debits, captures, refund, nor Visa credits were impacted.
Minor · 8 months ago · lasted about 7 hours
We see an increased error rate for a small number of Visa BINs and have identified the issue. It is affecting 0.14% of the Visa authorizations sent upstream. The issue started at 2022-10-14T10:00:00Z. The incident has been communicated upstream to relevant parties. We are currently implementing a solution to work around the issue.
Minor · 9 months ago · lasted about 6 hours
One of our upstream service providers is experiencing issues with their systems which is keeping us from providing updated settlement, dispute, and some transaction information. This unfortunately also delays upcoming payouts from being carried out. This does not affect our ability to process transactions. Expect the next update at 8:00 UTC
Minor · 11 months ago · lasted 4 minutes
From 2022-06-24T22:32:00Z to 2022-06-24T22:43:00Z we saw a dramatic increase in authorizations being declined with 40400 “backend problem” from upstream. It is back to normal, but we are inquiring to understand what happened.
Minor · 12 months ago · lasted 30 minutes
In continuation of the previously announced incident, we are seeing it reappear. Further investigation is ongoing. Again, only authorization and void traffic is impacted.
Minor · 12 months ago · lasted 6 minutes
In the time span 2022-06-20T06:43:04Z - 2022-06-20T06:49:55Z we experienced connection resets and timeouts upstream towards Visa and Mastercard for approximately one third of authorizations and voids. No other transaction type was affected. Our investigations show no structure in the errors so far. We are conducting further investigations in an attempt to understand this.
Minor · 12 months ago · lasted about 1 hour
Mastercard has today updated the requirements for processing credit transactions. The update we have applied in our end is incompatible with Mastercard's update for certain merchant configurations. We are working on resolving the issue. The first impacted Mastercard credit transaction was processed at 2022-06-07T10:13:06Z. No other transaction type is impacted. Please hold off processing Mastercard credit transactions if possible until further notice.
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