Is Clearhaus Down?
Clearhaus status is operational
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IsDown continuously monitor the official Clearhaus status page for ongoing outages. Check the stats for the latest 30 days and a list of the last Clearhaus outages.
Stats for Clearhaus outages in the last 30 days
Number of Outages
0
Average Downtime
0 mins
Total Downtime
0 mins
Since last incident
35 days
Users reports for Clearhaus in the last 12 hours
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Get access to historical data and Clearhaus's lastest outages
Major · about 1 month ago · lasted about 1 hour
Intermittent service disruption for authorizations, voids and Mastercard credit transactions
We are observing intermittent problems with an upstream service provider. It started around 2023-04-30T16:13:36Z. Our clients receive status code 50000 and message “failed processing transaction with upstream, state unknown”. Upon manual inspection, we are able to deduce that none of the failed authorizations were successful. Neither debits, captures, refunds, nor Visa credits were impacted.
Minor · about 2 months ago · lasted about 1 hour
Transaction gateway: Intermittent service disruption for authorization transactions
From 2023-04-08T17:03:47Z to 2023-04-08T17:09:21Z we saw authorizations being consistently failing. Our clients received status code 50000 and message “failed processing transaction with upstream, state unknown”. Upon manual inspection, we are able to deduce that none of the failed authorizations were successful. Voids and Mastercard credits were equally impacted. Neither debits, captures, refund, nor Visa credits were impacted.
Minor · 8 months ago · lasted about 7 hours
Transaction gateway: Increased error rate for Visa cards
We see an increased error rate for a small number of Visa BINs and have identified the issue. It is affecting 0.14% of the Visa authorizations sent upstream. The issue started at 2022-10-14T10:00:00Z. The incident has been communicated upstream to relevant parties. We are currently implementing a solution to work around the issue.
Minor · 9 months ago · lasted about 6 hours
Payouts, settlement, dispute and transaction data is delayed
One of our upstream service providers is experiencing issues with their systems which is keeping us from providing updated settlement, dispute, and some transaction information. This unfortunately also delays upcoming payouts from being carried out. This does not affect our ability to process transactions. Expect the next update at 8:00 UTC
Minor · 11 months ago · lasted 4 minutes
Transaction gateway: Intermittent service disruption for authorization transactions
From 2022-06-24T22:32:00Z to 2022-06-24T22:43:00Z we saw a dramatic increase in authorizations being declined with 40400 “backend problem” from upstream. It is back to normal, but we are inquiring to understand what happened.
Minor · 12 months ago · lasted 30 minutes
Transaction gateway: Network instability impacting authorizations and voids
In continuation of the previously announced incident, we are seeing it reappear. Further investigation is ongoing. Again, only authorization and void traffic is impacted.
Minor · 12 months ago · lasted 6 minutes
Transaction gateway: Network instability impacting authorizations and voids
In the time span 2022-06-20T06:43:04Z - 2022-06-20T06:49:55Z we experienced connection resets and timeouts upstream towards Visa and Mastercard for approximately one third of authorizations and voids. No other transaction type was affected. Our investigations show no structure in the errors so far. We are conducting further investigations in an attempt to understand this.
Minor · 12 months ago · lasted about 1 hour
Transaction gateway: Mastercard credit transactions outage
Mastercard has today updated the requirements for processing credit transactions. The update we have applied in our end is incompatible with Mastercard's update for certain merchant configurations. We are working on resolving the issue. The first impacted Mastercard credit transaction was processed at 2022-06-07T10:13:06Z. No other transaction type is impacted. Please hold off processing Mastercard credit transactions if possible until further notice.
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Frequently Asked Questions
- Is Clearhaus down right now? What is Clearhaus current status?
- Clearhaus seems to be up and running. We've updated the status 12 minutes ago.
- Was Clearhaus down today?
- Clearhaus is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Clearhaus, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Clearhaus and need support?
-
- Reach out to their Twitter account.
- Find their support at their official website.
- Find their support contact at their official status page.
- Clearhaus outage? How can I monitor Clearhaus?
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- Subscribe (if possible) to updates on the official status page
- Create an account in IsDown. Start monitoring Clearhaus and get alerts in real-time when Clearhaus has outages.
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