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Clearhaus Outages
Resolved Minor Transaction gateway: Intermittent service disruption for authorization transactions
From 2022-06-24T22:32:00Z to 2022-06-24T22:43:00Z we saw a dramatic increase in authorizations being declined with 40400 “backend problem” from upstream. It is back to normal, but we are inquiring to understand what happened.
Resolved Minor Transaction gateway: Network instability impacting authorizations and voids
In continuation of the previously announced incident, we are seeing it reappear. Further investigation is ongoing. Again, only authorization and void traffic is impacted.
Resolved Minor Transaction gateway: Network instability impacting authorizations and voids
In the time span 2022-06-20T06:43:04Z - 2022-06-20T06:49:55Z we experienced connection resets and timeouts upstream towards Visa and Mastercard for approximately one third of authorizations and voids. No other transaction type was affected. Our investigations show no structure in the errors so far. We are conducting further investigations in an attempt to understand this.
Resolved Minor Transaction gateway: Mastercard credit transactions outage
Mastercard has today updated the requirements for processing credit transactions. The update we have applied in our end is incompatible with Mastercard's update for certain merchant configurations. We are working on resolving the issue. The first impacted Mastercard credit transaction was processed at 2022-06-07T10:13:06Z. No other transaction type is impacted. Please hold off processing Mastercard credit transactions if possible until further notice.
Resolved Minor Transaction gateway: Processing issue for Mastercard authorizations and voids
We have been experiencing an upstream processing issue for Mastercard authorizations and voids since 2021-11-09 21:54 UTC.
Clearhaus Components Status
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