The best way to monitor Clearhaus and all your cloud services
Stay on top of outages with real-time notifications, health dashboards, and internal status pages. Get alerts on Slack, PagerDuty, Microsoft Teams, Datadog and more.Minor October 13, 2023 · lasted 13 days
Transaction gateway: Failure for some subsequent-in-series Visa authorizations
Some attempts at creating a subsequent-in-series Visa authorization referencing a previous authorization created after 2023-10-13T09:49:16Z are currently failing.
More details & updatesMinor August 18, 2023 · lasted about 1 month
We are investigating an issue on Mastercard transactions for the period between 2023-08-09T19:00Z and 2023-08-10T19:00Z. Only captures, refunds and credits are impacted whereas neither authorizatio...
More details & updatesMinor July 03, 2023 · lasted about 1 hour
Transaction gateway: Intermittent service disruption for authorization transactions
From 2023-07-03T18:30:13Z to 18:48:41Z today, we saw an intermittent increase in timeouts towards our upstream service provider affecting authorizations and voids. Mastercard credits were also im...
More details & updatesMinor June 12, 2023 · lasted about 3 hours
Mastercard disruption for authorizations and credits
Today after 11:00Z we started seeing low approval rates for all live Mastercard transactions (authorizations and credits). Mastercard are having issues with multiple systems, so unfortunately there...
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We have registered 59 issues and outages in Clearhaus since we started monitoring on December 27, 2021.
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Minor June 09, 2023 · lasted 7 days
Mastercard credits failing for specific merchant accounts
We are noticing problems processing Mastercard credits for specific merchant accounts, namely those with MCC 7800, 7801, 7802, 7994, 7995 or 9406. Early investigation shows that such transactions s...
More details & updatesMajor April 30, 2023 · lasted about 1 hour
Intermittent service disruption for authorizations, voids and Mastercard credit transactions
We are observing intermittent problems with an upstream service provider. It started around 2023-04-30T16:13:36Z. Our clients receive status code 50000 and message “failed processing transaction wi...
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Number of Incidents
0 issues
Last incident
54 days ago
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