Outage in Clearhaus

Merchant API and my.clearhaus.com: Missing references

Resolved Minor
January 12, 2024 - Started 11 months ago - Lasted 3 days
Official incident page

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Outage Details

Since 2024-01-08 references have been missing on some captures, refunds and voids in the Merchant API and on my.clearhaus.com. We apologize for the inconvenience and are doing our best to quickly bring them back. Transaction processing is not affected.
Components affected
Clearhaus My (my.clearhaus.com) Clearhaus Production (merchant.clearhaus.com)
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/15/2024 02:05PM

The missing references have been brought back.

The affected captures, refunds and voids are in the time span 2024-01-08T12:33:47Z - 2024-01-13T10:16:38Z.

IDENTIFIED 11 months ago - at 01/12/2024 09:57AM

Since 2024-01-08 references have been missing on some captures, refunds and voids in the Merchant API and on my.clearhaus.com. We apologize for the inconvenience and are doing our best to quickly bring them back.

Transaction processing is not affected.

Latest Clearhaus outages

Merchant API: Degraded performance - about 2 months ago
Connectivity issue towards upstream - 3 months ago
Visa DK issuing BIN6 457153 partly dysfunctional - 4 months ago
Transaction gateway: Visa credit and debit transaction outage - 5 months ago
Transaction gateway: Declined Visa authorizations - 8 months ago

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