Outage in Clearhaus
Transaction gateway: Declined Visa authorizations
Resolved MajorIncident Report
We are currently seeing an increase in declined Visa Authorizations and are currently investigating.
Components affected
Clearhaus Gateway API (gateway.clearhaus.com)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 04/26/2024 11:13AM
The hotfix has been replaced with a proper solution that has been monitored for the last couple of hours. We are hereby closing this incident.
MONITORING
about 2 years ago - at 04/25/2024 06:23PM
All impacted authorizations have now been voided. These voids are visible via my.clearhaus.com.
We expect to update and close this incident when we have tested and applied a proper solution in the coming days.
MONITORING
about 2 years ago - at 04/25/2024 04:51PM
A significant amount of the authorizations that we responded with 50000 was approved upstream. We are currently attempting to void these approved authorizations and expect this to be completed within the next few hours.
We will update this incident when the voids are completed.
MONITORING
about 2 years ago - at 04/25/2024 11:52AM
The issue started 2024-04-25T10:35:00Z and ended 2024-04-25T11:48:00Z when we applied a hotfix.
INVESTIGATING
about 2 years ago - at 04/25/2024 11:03AM
We are currently seeing an increase in declined Visa Authorizations and are currently investigating.
Latest Clearhaus outages
Connectivity issue towards upstream - 4 months ago
Merchant API: Degraded performance - over 1 year ago
Connectivity issue towards upstream - over 1 year ago
Visa DK issuing BIN6 457153 partly dysfunctional - over 1 year ago
Transaction gateway: Visa credit and debit transaction outage - over 1 year ago
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