Transaction gateway: Failure for some subsequent-in-series Visa authorizations

We have worked with Visa to resolve the issue. Some authorization responses in the affected timespan did not include Visa transaction IDs (TIDs). Should any client require the missing TIDs, do not hesitate to reach out. If missing TIDs do not pose a problem, no action is required. We apologize for any inconvenience.

Our upstream service provider has confirmed the issue is a result of a system upgrade on their end, and they are working on a resolution. Some subsequent-in-series authorizations may still fail for the time being, and we ask clients to postpone these authorizations until the issue has been resolved. Fortunately, very few authorizations are affected by this issue.

We have identified the issue and have managed to contain it to some degree. It is now the case that some attempts at creating a subsequent-in-series Visa authorization referencing a previous authorization created in the time span 2023-10-13T09:49:16Z - 2023-10-13T15:08:48Z might fail.

We are working towards complete resolution.

Some attempts at creating a subsequent-in-series Visa authorization referencing a previous authorization created after 2023-10-13T09:49:16Z are currently failing.