Outage in Cloudinary

Connectivity issues with Cloudinary website and management console

Resolved Minor

June 21, 2022 - Started almost 2 years ago - Lasted 41 minutes
Official incident page

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Outage Details

Due to an ongoing incident with a third-party service provider, customers may be experiencing issues connecting to the Cloudinary website, or to the Media Library and management console. We're working to resolve the issue as quickly as possible, and will provide a further update as soon as possible

Components affected

Cloudinary Support Site Cloudinary Management Console Cloudinary Website & Documentation

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 06/21/2022 07:50AM

The Cloudinary support ticketing system also experienced intermittent performance issues. Some tickets might have taken longer than usual to be logged in our systems. The issue seems to be resolved now, and our team is monitoring the issue closely.

MONITORING almost 2 years ago - at 06/21/2022 07:31AM

Our service provider has implemented a fix. The issue should be resolved now. Our team keeps monitoring this closely.

IDENTIFIED almost 2 years ago - at 06/21/2022 07:25AM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 06/21/2022 07:10AM

Due to an ongoing incident with a third-party service provider, customers may be experiencing issues connecting to the Cloudinary website, or to the Media Library and management console.
We're working to resolve the issue as quickly as possible, and will provide a further update as soon as possible

Latest Cloudinary outages

The Unpkg service is currently down and is causing disruption in the delivery of package files which include - video player, widgets, and code snippets examples in our documentation and demo websites. - 11 days ago

Customers with PAYG accounts and feature plan for "multiple sub accounts" can't access the console - 15 days ago

Non-US Customers might experience issues at the time of uploading assets asynchronously - about 1 month ago

Delays in producing results for content-aware tracking - about 1 month ago

Slowness in usage reports - about 2 months ago

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