Is CloudRepo down?

CloudRepo current official status is Up and running

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CloudRepo Latest Stats, Incidents, and Reports

0
Incidents in the last 7 days
0
Incidents in the last 30 days
Reports in the last 12 hours

Resolved API Outage

During a server upgrade, there was approximately 1-2 minutes of API downtime. This was unintentional and we are looking into why this happened so we will avoid future outages in the future as we upgrade hardware.

over 3 years ago Official incident report

Resolved Package Repository Outage

Customer Impact: Access to our storage APIs (publishing/reading packages) was returning 500 errors for some partners. This is a repeat of the May 9th outage - please refer to the incident summary for more details. Resolution: After we were alerted of this issue we were able to restore functionality to all partners. Duration: Approximately 45 minutes at approximately 11:00 CST and 20 minutes around 18:00 CST. Future Mitigation: To prevent this from happening again, we will be implementing several changes: 1) Improve our monitoring to detect 500 errors as soon as they occur. 2) Increased the size of our cluster to give us more headroom in our connection pools. 3) Continue to investigate root cause and fix anything that may be holding on to connections.

over 3 years ago Official incident report

Resolved Package Repository Outage

Customer Impact: Access to our storage APIs (publishing/reading packages) was returning 500 errors for some partners. Root Cause: Our servers exhausted their connections to the storage layer and our monitoring system did not alert us to this degraded state - a partner alerted us instead. Resolution: After we were alerted of this issue we were able to restore functionality to all partners. Duration: Approximately two hours Future Mitigation: To prevent this from happening again, we will be implementing several changes: 1) Improve our monitoring to detect 500 errors as soon as they occur. 2) Increased the size of our cluster to give us more headroom in our connection pools. 3) Continue to investigate root cause and fix anything that may be holding on to connections.

over 3 years ago Official incident report

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FAQ

Is CloudRepo down?
CloudRepo seems to be up and running. We're updating the status regularly.
I'm having issues with CloudRepo, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when CloudRepo is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when CloudRepo has issues.
Why IsDown?
We want to keep you updated on the status of the services that impact your company. You get a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service.
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You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
You are missing one of the services I use. Can you add it?
Sure thing! Just contact us, and we'll add it ASAP. Some services are more straightforward to add than others, but we're going to work to find the best solution.

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