Outage in CloudSigma

[MNL2] Credit card payments issues

Resolved Minor
November 16, 2022 - Started over 1 year ago - Lasted 28 days
Official incident page

Need to monitor CloudSigma outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including CloudSigma, and never miss an outage again.
Start Free Trial

Outage Details

We would like to inform you of an ongoing issue with our payment gateway. Currently, our credit card payments gateway provider is having issues processing new payments. All credit card payments currently are failing to complete. Please be advised that any existing account balance is unaffected and can be used for purchases and general consumption. If you need funds added to your account to prevent service disruption please contact our support team who will be able to add temporary credits to avoid any disruption to your computing. Our 24/7 live support team is available for future assistance on the matter. We will post an update as soon as we have any news or resolution to the payments issue.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/14/2022 01:21AM

CloudSigma would like to inform you that the payment gateway issue we encountered has been resolved.
Our payment processor took the needed actions, and since this morning, our system accepts credit card payments normally.
In case you face any further issues initiating payments to your accounts, please contact us over the live chat or email.

Please, take our apologies for the caused inconvenience!

INVESTIGATING over 1 year ago - at 12/01/2022 09:29AM

CloudSigma would like to inform you that we are still experiencing issues with our payment gateway.

Our payment processor is currently investigating and working on restoring the normal operation of the payment gateway.

Please be advised that any existing account balance is unaffected and can be used for purchases and general consumption.

If you need funds added to your account to prevent service disruption please contact our support team who will be able to add temporary credits to avoid any disruption to your computing.

Our 24/7 live support team is available for future assistance on the matter.

INVESTIGATING over 1 year ago - at 11/16/2022 06:50AM

We would like to inform you of an ongoing issue with our payment gateway.

Currently, our credit card payments gateway provider is having issues processing new payments. All credit card payments currently are failing to complete.

Please be advised that any existing account balance is unaffected and can be used for purchases and general consumption.

If you need funds added to your account to prevent service disruption please contact our support team who will be able to add temporary credits to avoid any disruption to your computing.

Our 24/7 live support team is available for future assistance on the matter.

We will post an update as soon as we have any news or resolution to the payments issue.

Start monitoring CloudSigma and all your cloud vendors in minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime