Outage in CM.com

Generic Network Delays

Resolved Major
June 10, 2022 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating generic network delays impacting our Messaging and Email services.
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 06/10/2022 04:15PM

The service is restored and emails are queuing again. We will continue to monitor the application.

IDENTIFIED almost 2 years ago - at 06/10/2022 03:59PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 06/10/2022 03:39PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 06/10/2022 03:21PM

We are still working to get our Email processing available again. As a result of delays on the network the queuing system is not restoring itself. We will keep you up-to-date.

IDENTIFIED almost 2 years ago - at 06/10/2022 03:07PM

There are no longer delays within the Messaging platform, Platform login is functioning normally. We are still looking at some on going issues with Email.

IDENTIFIED almost 2 years ago - at 06/10/2022 03:03PM

Our network engineers are working on restoring connectivity to a subsection of our network.

INVESTIGATING almost 2 years ago - at 06/10/2022 02:48PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 06/10/2022 02:43PM

There are issues with logging in in CM.com. Traffic on Voice is not impacted, and continuing without any problems. There are delays with processing Messaging and Email traffic

INVESTIGATING almost 2 years ago - at 06/10/2022 02:30PM

We are investigating generic network delays impacting our Messaging and Email services.

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