Outage in CM.com

Global Ticket server migration - Global Reseller API issue.

Resolved Major
March 20, 2023 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are still experiencing issues with our Global Reseller API which does not allow reservations to be created or tickets to be validated. We are aware of the issue and looking into it.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/20/2023 12:56PM

This incident has been resolved.

MONITORING about 1 year ago - at 03/20/2023 12:15PM

Issue identified and fix is being implemented. Global Reseller services should be operational again, we are continuining to monitor.

MONITORING about 1 year ago - at 03/20/2023 11:35AM

The issue with the availability and the reservation creation should be resolved and functioning within the API. 
The ability to validate tickets is still being investigated.

INVESTIGATING about 1 year ago - at 03/20/2023 10:26AM

We are still experiencing issues with our Global Reseller API which does not allow reservations to be created or tickets to be validated. We are aware of the issue and looking into it.

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