Outage in CM.com

Issues connecting to the CM.com network

Resolved Minor
September 26, 2023 - Started 7 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating reports of customers having issues connecting to the CM.com network. Specifically our platform apps, voice platform and SMPP connections. We will update you when we have more information.
Components affected
CM.com Inbound Gateway Breda (NL) CM.com Wallet CM.com Messaging Log CM.com Voice Analytics app
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/26/2023 11:05AM

This incident has been resolved.

MONITORING 7 months ago - at 09/26/2023 08:32AM

Network issues have been resolved and all services are available again. We are closely monitoring the situation.

IDENTIFIED 7 months ago - at 09/26/2023 08:21AM

This issue also partially impacts the Native Voice functionality in Mobile Service Cloud.

IDENTIFIED 7 months ago - at 09/26/2023 08:11AM

We currently experience a network issue in our Breda network. This impact only specific services. Customers can experience issues connecting to SMPP. You can mitigate this by connecting to smpp181.messaging.cm.com and smpp183.messaging.cm.com. We also experience issue with Message Log. We will update you as we learn more.

INVESTIGATING 7 months ago - at 09/26/2023 08:07AM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 09/26/2023 07:54AM

We are investigating reports of customers having issues connecting to the CM.com network. Specifically our platform apps, voice platform and SMPP connections.
We will update you when we have more information.

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