Outage in Cognite Service

Transformations jobs takes long time in az-pnq-gp-001 cluster

Resolved Minor
March 18, 2024 - Started about 1 month ago - Lasted 29 days

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Outage Details

The Cognite Engineering team is currently working on improving the processing times for transformations jobs in the az-pnq-gp-001 cluster. More resources have been added, and we are currently monitoring the effect to asess whether to take additional actions.
Latest Updates ( sorted recent to last )
MONITORING 29 days ago - at 04/03/2024 10:45AM

The engineering team have investigated the reports from customers and determined that the slowness was related to an overload situation for the RAW bakend. The Transformations service has been running with a lot better performance the last few days, and we have not had any new complaints from users. Cognite is still monitoring the servcie and investigating if there are steps that can be taken to improve the user experience, but overall, the performance is now at a level that should be OK for our customers.

IDENTIFIED about 1 month ago - at 03/21/2024 08:50AM

The engineering team is still working on an investigation that can explain why the execution times of transformations are different and some times quite a lot longer than one would expect. The service is meeting the SLOs, but we are still investing time on gaining the understanding needed to explain the observed execution times.

IDENTIFIED about 1 month ago - at 03/18/2024 01:06PM

The Cognite Engineering team is currently working on improving the processing times for transformations jobs in the az-pnq-gp-001 cluster. More resources have been added, and we are currently monitoring the effect to asess whether to take additional actions.

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