CometChat

CometChat Status

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Everything seems OK

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Stats

0 incidents in the last 7 days

0 incidents in the last 30 days

Automatic Checks

Last check: less than a minute ago

Last known issue: 4 months ago

Latest Incidents

Last 30 days

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Resolved API/WebSockets Issue Identified (US)

Our Engineering team has identified the cause of the issue. We will post an update as soon as additional information is available.

Resolved Issues with API (EU Region)

On Thursday, 3:28AM MST, our engineers noticed a sharp increase in traffic on one of our API clusters in the EU region. This resulted in API downtime for customers on that shared cluster. At 3:34AM MST, this issue was resolved automatically by our self-healing architecture. We use an auto-scaling mechanism that instantiates new servers as the traffic increases. However, the configuration was not able to anticipate the rapid increase in traffic, and new servers were added at a rate slower than required to maintain uptime. As a result, customers on that shared cluster faced API downtime for a few minutes. We have now tweaked our auto-scaling mechanism to initiate much quicker to avoid such an issue in the future. We apologize for the inconvenience.

Resolved Issues with API (EU Region)

On Thursday, 6:39AM MST, our engineers identified an unusual spike in traffic hitting one of our API clusters in the EU region. As a result, some of our databases were inundated with requests. This resulted in degraded performance for many of our customers on that shared cluster. At 7:06AM MST, this issue was resolved. In light of this event, we have added flood protection mechanisms to avoid such an issue in the future. We apologize for the inconvenience. If you are still facing this issue, please get in touch with us.

Resolved Issues with API (US Region)

On Tuesday, 3:39AM MST, our engineers were notified of an issue with AWS's hardware which affected a number of our customers. A hard drive where our database was stored had malfunctioned and stopped working. At 4:05AM MST, this issue was resolved by transferring all traffic to an alternative server. We are working closely with the Amazon AWS team to ensure this issue does not happen in the future.

Resolved Issues with WebSockets for US Region

Our Engineering team is investigating an issue with our WebSockets. During this time, there could be several minutes of packet loss while we shift traffic between redundant devices. There may be additional event processing delays during this period. We apologize for the inconvenience and will share an update once we have more information.

Resolved Pro - Chat API Issue for EU Region

On Saturday, 8:09AM MST, our engineers identified an irregular spike in traffic which resulted in degraded performance for some users. At 8:17AM MST, we were able to resolve this issue by directing this traffic to a separate end-point.

Resolved Issues with API (EU Region)

Our Engineering team is investigating an issue with our API. During this time, there could be several minutes of packet loss while we shift traffic between redundant devices. There may be additional event processing delays during this period. We apologize for the inconvenience and will share an update once we have more information.

Resolved Pro - WebSockets Issue for US Region

Our Engineering team identified an issue with the WebSocket server and proactively resolved it. If you continue to experience problems, please contact us. We apologize for any inconvenience.

Resolved Issues with some services due to Cloudflare DNS

Our Engineering team has identified issues with some services due to connectivity issues at Cloudflare DNS. We are in touch with the Cloudflare team and all services will be up shortly. If you are using CometChat Pro, we strongly recommend upgrading to v2 which does not use any Cloudflare DNS services.

10 months ago Official incident report

Resolved Pro - WebSockets Issue for US Region

Our Engineering team has identified the cause of the issue. We will post an update as soon as additional information is available.

12 months ago Official incident report

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