Is CometChat down?

CometChat current official status is Up and running

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CometChat Latest Stats, Incidents, and Reports

Incidents in the last 7 days
Incidents in the last 30 days
Reports in the last 12 hours

Resolved Major Issues with API/WebSockets

Our Engineering team is investigating an issue with our API/WebSockets. During this time, there could be several minutes of packet loss while we shift traffic between redundant devices. There may be additional event processing delays during this period. We apologize for the inconvenience and will share an update once we have more information.

Resolved Minor API/WebSockets Issue Identified (US)

Our Engineering team has identified the cause of the issue. We will post an update as soon as additional information is available.

Resolved Minor Issues with API (EU Region)

On Thursday, 3:28AM MST, our engineers noticed a sharp increase in traffic on one of our API clusters in the EU region. This resulted in API downtime for customers on that shared cluster. At 3:34AM MST, this issue was resolved automatically by our self-healing architecture. We use an auto-scaling mechanism that instantiates new servers as the traffic increases. However, the configuration was not able to anticipate the rapid increase in traffic, and new servers were added at a rate slower than required to maintain uptime. As a result, customers on that shared cluster faced API downtime for a few minutes. We have now tweaked our auto-scaling mechanism to initiate much quicker to avoid such an issue in the future. We apologize for the inconvenience.

about 1 year ago Official incident report

Resolved Minor Issues with API (EU Region)

On Thursday, 6:39AM MST, our engineers identified an unusual spike in traffic hitting one of our API clusters in the EU region. As a result, some of our databases were inundated with requests. This resulted in degraded performance for many of our customers on that shared cluster. At 7:06AM MST, this issue was resolved. In light of this event, we have added flood protection mechanisms to avoid such an issue in the future. We apologize for the inconvenience. If you are still facing this issue, please get in touch with us.

about 1 year ago Official incident report

Resolved Minor Issues with API (US Region)

On Tuesday, 3:39AM MST, our engineers were notified of an issue with AWS's hardware which affected a number of our customers. A hard drive where our database was stored had malfunctioned and stopped working. At 4:05AM MST, this issue was resolved by transferring all traffic to an alternative server. We are working closely with the Amazon AWS team to ensure this issue does not happen in the future.

about 1 year ago Official incident report

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Is CometChat down?
CometChat seems to be up and running. We're updating the status regularly.
I'm having issues with CometChat, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when CometChat is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when CometChat has issues.
Why IsDown?
We want to keep you updated on the status of the services that impact your company. You get a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service.
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You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
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We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
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