Is CometChat Down?

CometChat Status is Operational

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CometChat Outages

0 Outages in the last 7 days
0 Outages in the last 30 days
111 Days since last incident

Resolved Minor Issue with chat API

Our Engineering team has identified the cause of the issue. We will post an update as soon as additional information is available.

4 months ago

Resolved Major Issues with API/WebSockets

Our Engineering team is investigating an issue with our API/WebSockets. During this time, there could be several minutes of packet loss while we shift traffic between redundant devices. There may be additional event processing delays during this period. We apologize for the inconvenience and will share an update once we have more information.

8 months ago

Resolved Minor API/WebSockets Issue Identified (US)

Our Engineering team has identified the cause of the issue. We will post an update as soon as additional information is available.

over 1 year ago

Resolved Minor Issues with API (EU Region)

On Thursday, 3:28AM MST, our engineers noticed a sharp increase in traffic on one of our API clusters in the EU region. This resulted in API downtime for customers on that shared cluster. At 3:34AM MST, this issue was resolved automatically by our self-healing architecture. We use an auto-scaling mechanism that instantiates new servers as the traffic increases. However, the configuration was not able to anticipate the rapid increase in traffic, and new servers were added at a rate slower than required to maintain uptime. As a result, customers on that shared cluster faced API downtime for a few minutes. We have now tweaked our auto-scaling mechanism to initiate much quicker to avoid such an issue in the future. We apologize for the inconvenience.

over 1 year ago

Resolved Minor Issues with API (EU Region)

On Thursday, 6:39AM MST, our engineers identified an unusual spike in traffic hitting one of our API clusters in the EU region. As a result, some of our databases were inundated with requests. This resulted in degraded performance for many of our customers on that shared cluster. At 7:06AM MST, this issue was resolved. In light of this event, we have added flood protection mechanisms to avoid such an issue in the future. We apologize for the inconvenience. If you are still facing this issue, please get in touch with us.

over 1 year ago

CometChat Components Status

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Frequently Asked Questions

Is CometChat down today?
CometChat seems to be up and running. We've updated the status 6 minutes ago.
I'm having issues with CometChat, but the status is OK. What's going on?
There are a few things you can try:
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